Fantastic article about advanced retail analysis.
tl;dr:
Target employs statistics against your purchase history to find out if you're pregnant. Why, specifically, pregnancy? People are more apt to change their buying habits during major life changes, including pregnancy. The article gives some examples of purchase history that suggests not only whether someone is expecting, but when they are likely to be due.
There's a short summary of the article at forbes:
http://www.forbes.com/sites/kashmir...teen-girl-was-pregnant-before-her-father-did/
And the 10 page article at NYT:
http://www.nytimes.com/2012/02/19/magazine/shopping-habits.html
(Or as a single long page: http://www.nytimes.com/2012/02/19/magazine/shopping-habits.html?pagewanted=all )
tl;dr:
Target employs statistics against your purchase history to find out if you're pregnant. Why, specifically, pregnancy? People are more apt to change their buying habits during major life changes, including pregnancy. The article gives some examples of purchase history that suggests not only whether someone is expecting, but when they are likely to be due.
So Target started sending coupons for baby items to customers according to their pregnancy scores. Duhigg shares an anecdote — so good that it sounds made up — that conveys how eerily accurate the targeting is. An angry man went into a Target outside of Minneapolis, demanding to talk to a manager:
“My daughter got this in the mail!” he said. “She’s still in high school, and you’re sending her coupons for baby clothes and cribs? Are you trying to encourage her to get pregnant?”(Nice customer service, Target.)
The manager didn’t have any idea what the man was talking about. He looked at the mailer. Sure enough, it was addressed to the man’s daughter and contained advertisements for maternity clothing, nursery furniture and pictures of smiling infants. The manager apologized and then called a few days later to apologize again.
On the phone, though, the father was somewhat abashed. “I had a talk with my daughter,” he said. “It turns out there’s been some activities in my house I haven’t been completely aware of. She’s due in August. I owe you an apology.”
They now mix random items into the targeted ads - such as lawnmowers next to cribs - so that customers think they are getting the same generic ads that their neighbors are getting. It's not as creepy as long as people don't think of it as creepy...There's a short summary of the article at forbes:
http://www.forbes.com/sites/kashmir...teen-girl-was-pregnant-before-her-father-did/
And the 10 page article at NYT:
http://www.nytimes.com/2012/02/19/magazine/shopping-habits.html
(Or as a single long page: http://www.nytimes.com/2012/02/19/magazine/shopping-habits.html?pagewanted=all )