Export thread

[FONT=&quot]I sent my 360 in for having the RROD a couple of weeks ago. They sent me a replacement system back to me. Now since the S/N on the system is different I had to go on to redownload my games/videos. Well everything was going fine until I came to a video that wouldn't download. It told me the video was no longer available. And it wouldn't let me watch the video that I already have downloaded and obviously I couldn't because the s/n was different.

So I called Microsoft Tech support I ended up getting transferred around a couple of times finally I got to someone who told me I had to delete my gamer profile and than recover it. Ok so I did that and it didn’t work so I called Microsoft again. I get transferred around and put on hold a few times. I finally get someone else and they tell me that I need to go to xbox.com/drm and I need to transfer the media usage rights over to the new system. So I went and did that but it informed me that the new system was already associated with it.

So I called Microsoft yet again and I once again get transferred around and put on hold. This time for 20 to 30 minutes at a time. I finally get someone who tells me that they no longer have the rights to the movie and they can’t do anything for me. I tell them I want either the movie or a refund and the next thing I hear is dial tone I was hung up on. So I call back and tell the next person what happened he told me that I could get a refund I told him fine but I want to talk to his superior to let them know what the poor service I recieved..

So I get his supervisor and I get asked more questions and put on hold several times again. I than get informed that there is no way for me to get a reimbursement. So I ask for the next supervisor and I get informed the same story. I told them that I really didn’t even care about the points or the money at the point. I told them it was the principle of the matter. I paid for a movie and than I get my system repaired and now I can’t watch the movie that I paid for. At this point it has been over 3 hours on and off the phone with Microsoft. I even tell the supervisor that and I still get the same story again. I ask for the next higher up to talk to and I get told that there isn’t anyone else and I get told that if I want to talk to someone else to hang up and try again.

I once again stress the fact that it’s the principle of the matter/how I have been treated that I am upset about. And they tell me they can’t help me. I tell them that they could but they won’t. The supervisor than tells me that she could jump out a window but she won’t do that either. So now I am out over 3 hours of my day and I still have nothing to show for it. No working video and no refund. So Now I am stuck complaining online. But I will say that just on the principle of the matter that I will be calling again to try my luck on Monday.
[/FONT]

So... They don't have the rights to the movie and can't do anything about that... The guy offered you a refund and you refused it... on.. principal... Then you got to a point where you couldn't get the refund anymore... And you're pissed at them for wasting three hours of your day AND you're calling back to waste more?

TotalFusionOne said:

So... They don't have the rights to the movie and can't do anything about that... The guy offered you a refund and you refused it... on.. principal... Then you got to a point where you couldn't get the refund anymore... And you're pissed at them for wasting three hours of your day AND you're calling back to waste more?

Click to expand...

I didn't refuse the refund I simply asked to speak to his supervisor to explain the poor service I was given and than she informed me that they could not give a refund. I asked again and they said no again. And from there it went downhill. I would have taken a refund but other than that one guy no one would even offer. And they flat out told me that they couldn't give me a refund and they wouldn't do anything to help me.

I didn't refuse the refund I simply asked to speak to his supervisor to explain the poor service I was given and than she informed me that there was nothing they could do about it. I asked them about a refund and they told me no. And from there it went downhill. I would have taken a refund but other than that one guy no one would even offer. And they flat out told me that they couldn't give me a refund and they wouldn't do anything to help me.

Click to expand...

They told you no after they had already tried to satisfy your claim to the best of your abilities and you still wanted to be moved up the chain of command.

Furthermore I've read a ton of stories of how to reclaim your DRM on your xbox, and every single one of them says to do it first before you download ANYTHING on you xbox. Every website I've read about how to replace the material on your Xbox after a RRoD mentions it. And yes, there is a lot of deleting and restoring of gamertags involved. But that's the process. Why didn't you read up on it when you got your box back instead of trying to move up the chain to complain?

TotalFusionOne said:

I didn't refuse the refund I simply asked to speak to his supervisor to explain the poor service I was given and than she informed me that there was nothing they could do about it. I asked them about a refund and they told me no. And from there it went downhill. I would have taken a refund but other than that one guy no one would even offer. And they flat out told me that they couldn't give me a refund and they wouldn't do anything to help me.

Click to expand...

They told you no after they had already tried to satisfy your claim to the best of your abilities and you still wanted to be moved up the chain of command.

Furthermore I've read a ton of stories of how to reclaim your DRM on your xbox, and every single one of them says to do it first before you download ANYTHING on you xbox. Every website I've read about how to replace the material on your Xbox after a RRoD mentions it. And yes, there is a lot of deleting and restoring of gamertags involved. But that's the process. Why didn't you read up on it when you got your box back instead of trying to move up the chain to complain?

Click to expand...

Becuase the issue wasn't on my end it was the fact that the video was no longer available so I couldn't get the medi usage rights redownloaded. I know how your supposed to do it and I tried doing it that way. I did everything they said to do and more. Now when the guy offered a refund I said that would be nice but i still want to speak to you rmanager over the poor serice I recieved and that's when they refused to give me a reimbusment for the movie. As I said I would have gladly taken a refund but they wouldn't give me one. That one guy mentioned it but he didn;t actually due the refund and hsi supervisor is the one who refues to refund it as well as hsi supervisor's supervisor.

You should have just accepted the refund. I worked at call centers a lot..once you move up to a supervisor to lodge a complaint after already being offered something the previous offer is off the table.

Well the supervisor said that they didn't even have the authority to give me a refund and so i am assuming that the other guy would have rescinded his offer. After I was told that they couldn't give me a refund there I asked to be given to someone who could and than it was a steady climb up the chain of command and no one would help.

Seems like you got a bad supervisor on the phone or something, the only time I ever called MS concerning a game they published (disk 4 didn't work) they just asked for my adress and 2 days later I received the entire game, not just a new disk 4.
At least the offices over here don't seem to be skimping on customer service, maybe just try calling them on another day (different shift) to see if you can run into someone who will give you a refund or MS points or something.

ITT: Poor reading skills.

He was offered a refund by someone who couldn't actually refund him, and no-one else was actually authorized to give refunds.

At that level, the guy was authorized to give a refund. They're allotted about 4K MSpoints a day.

doomdragon6 said:

ITT: Poor reading skills.

He was offered a refund by someone who couldn't actually refund him, and no-one else was actually authorized to give refunds.

Click to expand...

And that was a blatant lie. They can and are allowed to refund anything that was originally obtained from MS itself. However, it depends on who you talk to, what mood they're in and how you're asking.
At least, that's how it works with MS Netherlands.

LittleSin said:

You should have just accepted the refund. I worked at call centers a lot..once you move up to a supervisor to lodge a complaint after already being offered something the previous offer is off the table.

Click to expand...

That, quite frankly, is bullshit. Once you're offered a refund they're obligated to follow through.

Unfortunately, I doubt he recorded the conversation, so he's SOL.