Hey, everybody,
So my fiance's laptop for vet school (an Asus X401a loaded with Windows 7) randomly decided to start giving us issues. Specifically, while Google Chrome loads fine and we can access websites, any time we try to load a window (i.e. Control Panel, My Computer, attach files to an e-mail) it either loads EXTREMELY slowly (on the order of minutes) or not at all. Compounding this issue is that she has a lot of notes and information from her first semester on this laptop, and that it no longer recognizes any USB flash drives or HDDs that we plug into it. We've managed to get a couple files attached to an e-mail and mailed it to ourselves, but now we can't do even that.
So far I've tried starting it up in safe mode (same issues), defragged the C: drive, and did a "clean" startup (went into msconfig and did a bare-bones startup); all of these have left the computer with the same issues. I don't think it's malware or an issue with a program; the only things I can think of are an issue with Explorer or a hardware issue.
Does anybody have any thoughts/ideas on what the issue might be; and/or how to get these files off the computer? We're still covered under our Asus warranty, but we need that off the laptop. Thanks all!
So my fiance's laptop for vet school (an Asus X401a loaded with Windows 7) randomly decided to start giving us issues. Specifically, while Google Chrome loads fine and we can access websites, any time we try to load a window (i.e. Control Panel, My Computer, attach files to an e-mail) it either loads EXTREMELY slowly (on the order of minutes) or not at all. Compounding this issue is that she has a lot of notes and information from her first semester on this laptop, and that it no longer recognizes any USB flash drives or HDDs that we plug into it. We've managed to get a couple files attached to an e-mail and mailed it to ourselves, but now we can't do even that.
So far I've tried starting it up in safe mode (same issues), defragged the C: drive, and did a "clean" startup (went into msconfig and did a bare-bones startup); all of these have left the computer with the same issues. I don't think it's malware or an issue with a program; the only things I can think of are an issue with Explorer or a hardware issue.
Does anybody have any thoughts/ideas on what the issue might be; and/or how to get these files off the computer? We're still covered under our Asus warranty, but we need that off the laptop. Thanks all!