not so serious but I want to rant II: Redemption

Status
Not open for further replies.
North_Ranger

North_Ranger

Staff member
Yes, godspeed, o small and furry one.

...

Gahhhhh... This week has sucked so badly. Last exams, which I just finished correcting and grading. Job interview, which I hear resulted in me not getting the job. I've not been able to attend Market rehearsals because I've had a full schedule with the exam-grading and correcting. Even when I was not working on those exams, I still worried about them. And just when I thought I had everything in order, I notice two things: I had forgotten to ask for some paperwork, which I need to do tomorrow - which I know will in turn make the principal wonder why I hadn't done that before (it's been a busy week, I plum forgot about the bloody thing) - and that the "#¤/*?)€\$§ school secretary had forgotten to add the one independent course-taker who I supervised into this programme where everyone's grades have to be by tomorrow morning. Gah, I so fuckin' HATE bureaucracy, even more so when bureaucrats fuck up!

tl;dr: Thought I had everything in order to end the spring semester; found out two things still sticking out. Ranting ensued.
 
Mathias

Mathias

North_Ranger said:
Yes, godspeed, o small and furry one.

...

Gahhhhh... This week has sucked so badly. Last exams, which I just finished correcting and grading. Job interview, which I hear resulted in me not getting the job. I've not been able to attend Market rehearsals because I've had a full schedule with the exam-grading and correcting. Even when I was not working on those exams, I still worried about them. And just when I thought I had everything in order, I notice two things: I had forgotten to ask for some paperwork, which I need to do tomorrow - which I know will in turn make the principal wonder why I hadn't done that before (it's been a busy week, I plum forgot about the bloody thing) - and that the "#¤/*?)€\$§ school secretary had forgotten to add the one independent course-taker who I supervised into this programme where everyone's grades have to be by tomorrow morning. Gah, I so fuckin' HATE bureaucracy, even more so when bureaucrats fuck up!

tl;dr: Thought I had everything in order to end the spring semester; found out two things still sticking out. Ranting ensued.
Click to expand...
Hmm, so it's ok for you to fuck up, but not anyone else? The world will still turn. Take everything in stride.
 
M

makare

this isn't really a rant just more of a wtf kind of thing. My sister's ex is pregnant. This is like the second time that has happened. I think my sister turns gay women straight.
 
North_Ranger

North_Ranger

Staff member
Mathias said:
Hmm, so it's ok for you to fuck up, but not anyone else? The world will still turn. Take everything in stride.
Click to expand...
There's a small matter of severity here. The paperwork I can get done in fifteen minutes, tops, once I get it. If I don't get the fellow's grades in the system today, he may not get the course he did independently at all.

In retrospect, though, you may be correct. However, this is a rant thread, so give me some slack, awright?
 
Gared

Gared

Oy. It's taking forever to transition my official role over from the team that's been handling it, so even though I've been here almost 2 months, I still can't do my actual job. In the meantime, I'm auditing forums and agent responses for Windows Live products and services, things like Hotmail and Messenger. After finishing a grueling, 3 week long audit of the entirety of the forums looking for what users are actually saying, and what our reps are actually replying with, and whether or not those replies are actually helpful, and with what frequency that specific concern actually comes up; I've moved on to auditing replies from agents from a new vendor we're using. We're looking to ensure that they're using the right tools, that they're comprehending what the user's are asking/complaining about (not so much, no), that they're following posting rules (uh, no. no, they're not.), and we're looking to weed out any serious grammar issues.

Basically, we want to make sure they're giving people helpful answers and that we help them to speaky the English less badder. And, honestly, the grammar issues I don't mind. I'm sure I wouldn't be able to immediately conjugate verbs correctly or get my sentence structures right in a foreign langauge, so I don't expect these people to either - I just want to make sure we catch it and correct it. But dear gods, some of these responses are hilarious. And, some of these responses are pathetic. And some of these responses just don't have anything right in them. It's a good thing I cut my hair. Now it's too short to yank out.
 
General Specific

General Specific

My job has me driving all over Columbia, SC. It's not a big city, so is easily done, but man the traffic can really be dangerous sometimes. Being that it is the end of the school year, all of the high schools in the area were having their graduations this week. This meant that a few area downtown were swamped with people going to & from ceremonies. Usually, there'd be traffic both ways at approximately the same time as well. I was caught in one such rush early this morning. I was trying to go across an intersection perpendicular to the way all of the grad traffic was going. Thanks to the impatient morons who blocked the intersection in exactly the way that all the signs tell you not to, I had to wait for them to inch through while I sat at a green light. Eventually, they got enough people through the next intersection to where only half of my lane was blocked. With no one coming the opposite direction and no one beside me, I decided to do a quick end-around and get on with my day. Well, apparently that's where I was wrong. Someone decided "To hell with regular traffic laws, I've been sitting here for long enough that I don't need to obey a legal red light and can go ahead and accelerate recklessly into the intersection!" Fortunately, they swerved and went into the street I had just came out of and so we missed, but there was much blaring of horns as-if I was the one dangerously disobeying all traffic laws and common sense. Of course, none of the cops directing traffic a few intersections away saw it, so no karmic justice for the asshole. I swear to almighty Poseidon, there are some seriously dangerous dumbasses out there.
 
Cajungal

Cajungal

Staff member
A game of D+D solidified my fears that Jake and his sister in law will just never... EVER get along. Not really in any way beyond quiet civility. This is a shame, because they're alike in some ways. Plus, it would make get-togethers more comfortable. They got real-life pissed at each other for their characters' stubborn actions.

Mainly, I'm frustrated that she misunderstands a lot of his actions for smugness. Also, sometimes it feels like the only reason she's polite is so she can talk crap about people who do things that she considers impolite. I know that sounds weird, but that's how it feels.

...So how's everybody been?
 
figmentPez

figmentPez

Staff member
Hey CG, things are actually going pretty well for me. I've been pretty darn happy this week.

My rant, though: Cats are supposed to be graceful! I know they're all too often not, but just a little bit ago our youngest kitten tripped over his food dish and sent his kibble flying everywhere. Sadly it couldn't be left until morning. One of our other cats has no appetite control, due to a stroke, and she'd eat until she was ready to burst. Another loves dry food, but eating it makes him cranky (and then he pees on stuff). So it was a rush cleanup job before I can finish getting ready for bed.

Now I've got one who decided it's nap time in my lap. They're all feeling needy while my parents are away on vacation. I'm never gonna get to bed on time.
 
Gared

Gared

I cannot get this stupid asthma attack to go away - actually, it seems to be getting worse despite the albuterol and the raw honey. Might have to head to the ER to see if they can do anything about it, but I hope not.

/Facepalm. I feel like such a dumbass. This isn't an asthma attack. It's gas. And we're out of Gas X.
 
Cajungal

Cajungal

Staff member
I've been making AT+T customer service reps cry and question their manhood. So... fun times. ^_^ It's good to see you all again.

Heehee, Figment, that reminds me of my niece's cat. Every now and then she'll just stare at her food dish, flip out, and attack it, making her food fly.
 
Cajungal

Cajungal

Staff member
General Specific said:
*sits down with cocoa and a teddy bear*

Story time! :D
Click to expand...
Oh, lord, I remember it so well... I had what Louis CK calls the "hate recorder" running in my head. They'd been stringing me along for 8-9 days. Then I find out from someone I know who works there that they'd been sending technicians to my apartment's clubhouse. I'd been told that they wouldn't need to enter my home to solve the problem and that they'd call to confirm that they came. This didn't happen. I had to call THEM to find out that a guy came by, didn't read my address, and tried getting into the apartment clubhouse. When he found that no one was in there, he said "screw it" and left without trying to call me. After I learned all this, I was boiling mad. I'd been very patient for a week, but this just felt like a huge slap in the face, especially after I'd called several times to re-confirm that my information was correct. The rep just never gave my apartment number to the technician, I guess... So I called tech support for the umpteenth time to unload my frustrations, and I guess I got the greenest kid in there, because I think I really upset him.

I keep assuring him that they didn't give my correct information to the tech. He keeps apologizing without offering a solution/ Finally he reads something from the script that's totally unrelated to what we're discussing and I said something like.... "You shut up, put down your stupid script, and listen--if you thank me one more time for using your service--which I haven't even received--I promise you'll be sorry. Stop reading obvious things to me. I've made it clear I'm not an idiot. You people are the ones who don't seem to know how to do something simple like read three numbers to the guy who's supposed to come fix this. I've exhausted all options that you keep suggesting, and you keep babbling the same thing over and over at me like I'm some kind of idiot. Now here's what you're going to do-- [he tries to say something] YOU SHUT UP AND LET ME FINISH. NOTHING you've said has been intelligent or useful. {...} Now here's what you're going to do. You're going to connect me to your supervisor. You're going to credit my account for the week and a half that you've been jerking me around. And you're going to send someone to my house at 8 am sharp. You will tell the technician to come to MY home... not to my apartment complex's clubhouse. [I repeat the numbers] Read them back to me right now. Finally, you will include my cell phone number in the technician's notes so he can call me when this is fixed. I don't care if he doesn't need to enter my home to fix this. You will tell him to call me. Do you think you can handle that? [He says yes.] WELL HALLALUJAH. Good work.

[I'm on hold while the appointment is confirmed. He comes back and assures me I'll be credited and that everything will be running the next day.]

Believe me, sweetheart, that's the bare minimum I expected. So thanks, I guess, for finally getting around to doing what you're supposed to do. Think you can manage to connect me to your supervisor now?

[trembling voice] Yes ma'am....

I was surprised, actually. Most of the reps were very cool and calm, even when I got frustrated. This poor boy sounded like he needed a change of pants. I felt bad a while later. I'd been given a new rep every time I called in with a problem, so it wasn't even his fault. But they shouldn't just return to "um, your modem is blinking red... we need it to blink green..." when they don't know what else to say. It's insulting.
 
LittleSin

LittleSin

Reading that gave my Vietnam style flash backs to when I was working call centres.

Also, the reasons why I will never work in one again.
 
Officer_Charon

Officer_Charon

I just had to kick an entire family, to include 2 little kids, out of an extended-stay hotel because of the actions of the oldest son. I think I'm going to throw up.
 
Tress

Tress

I just got pulled over for making an illegal U-turn, which is a neat trick since I didn't make a U-turn at all. Then I got the 3rd degree, with the officer assuming I'm drunk.

Around here its illegal to make a U-turn on the main street after 9pm. Fine. I was on a cross street. I waited 'til the light was green, then I made my left. I go for a bit, then the officer hits the lights and pulls me over.

Him: "Do you know why I stopped you?"

Me: "I have no idea."

Him: "It's illegal to make a U-turn back there. Did you know that?"

Me: "Yes, but I didn't do that. I made a left turn."

Him: "Where the hell did you come from, then?"

Me: "(Street name)"

Him: "I didn't see you. You sure you haven't been drinking?" *shines flashlight into my goddamn eyes*

Me: "Ow! Yeah, I haven't had anything."

Him: "I'm not so sure."

*goes back over the questions a few times, constantly implying I'm drunk*

Him: "Hmm. You seem okay. Have a good night."

*walks fast back to car, hops in and speeds off*

Me: "What the fuck was that?"

He never asked for my license. He never asked for registration. He just wants to argue with me over whether or not I turned properly, and accuse me of being drunk. Then he fucking disappears so fast I had no idea what the hell was going on. Why do I always get pulled over for this weird shit??
 
Gared

Gared

Officer_Charon said:
I just had to kick an entire family, to include 2 little kids, out of an extended-stay hotel because of the actions of the oldest son. I think I'm going to throw up.
Click to expand...
That really sucks, so here's a thank you for serving. "Thank you for serving the community, even when it really sucks."

CG, you're my hero. And, also the reason why I'll never go back to working call centers either. Though I promise you that if it had been me, I wouldn't have gone back to the damn script.
 
Cajungal

Cajungal

Staff member
Awwwww, see, after I hung up I was just thinking, "That was somebody's brother/son/friend. He's going to go home and tell this story and probably complain about not getting paid enough just like I do..." But yeah, he could have done his job a lot better than he did, so I go back and forth between feeling guilty and a little empowered. Usually I just let myself get pushed around on customer service calls.

Charon, I'm sorry... and let me say that I think you're a courageous guy. I hope that, on days like that, you can go home and find comfort in your lovely family.
 
Gared

Gared

Yeah, I'm sure the call will be the topic of conversation at some point in his future, as he complains about how tough his job is, but ultimately it's his own fault for how badly that call went. Had he just admitted that the company made a mistake, apologized, and taken down the information/confirmed it back to you/assured you that it would be done the next day, he may have had a chance to take care of it without you even asking for an account credit. Failing that, if he'd taken a hint when you started getting agitated, before you started screaming, he could have saved himself a lot of time listening to a screaming woman and then having to escalate the call to a supervisor, who I'm sure wasn't pleased to find out that the reason you were asking for a supervisor could easily have been handled by the tier 1 rep. I'd like to think that even if he was my rep, I would have scored that call pretty harshly if it was QA'd.

On the other hand, an important thing for you to do might be to remember that feeling of empowerment, remember how good it feels to stand up for yourself, and be less forceful earlier in the process - then, hopefully, you won't have to get to your boiling point before you get the problem resolved. A little bit of aggression at the onset isn't a bad thing, and from customer service point of view, I'd rather have a slightly aggressive and/or confident caller from the start than a meek caller who snaps when they're feeling like they've been pushed around for too long. Besides, you deserve to be confident in yourself. You got your teaching certificate, you got a great job at a great school, you found an apartment and moved out of your parents' place, you taught yourself to play the ukulele - those things don't happen if you don't earn them.
 
General Specific

General Specific

I worked in a call center for about 8 years (which was about 8 years too long). I know how you're supposed to handle callers who are upset and having them do the same things over & over is not it. Don't feel bad at all. It sounds like that center probably is way too strict on their reps and has a ton of turnover so no one really has the proper amount of customer service knowledge to handle that kind of situation.
 
Cajungal

Cajungal

Staff member
Gared said:
On the other hand, an important thing for you to do might be to remember that feeling of empowerment, remember how good it feels to stand up for yourself, and be less forceful earlier in the process - then, hopefully, you won't have to get to your boiling point before you get the problem resolved. A little bit of aggression at the onset isn't a bad thing, and from customer service point of view, I'd rather have a slightly aggressive and/or confident caller from the start than a meek caller who snaps when they're feeling like they've been pushed around for too long. Besides, you deserve to be confident in yourself. You got your teaching certificate, you got a great job at a great school, you found an apartment and moved out of your parents' place, you taught yourself to play the ukulele - those things don't happen if you don't earn them.
Click to expand...
Man.... this is a good point, and it can actually be applied to another situation in my life right now. Thank you, Gared. ^_^ Being assertive doesn't always come easily, but I want to try to do better.
 
M

makare

I am annoyed with my job. I spend most of my time sitting in a booth (well it is more like an office and this is important later). It is very boring so I liked to bring my laptop. I had permission to do so and have since last year. I watch movies or chat online stuff like that. It has never interfered in any way with my work. Well a few days ago I was told there was a new no laptop policy because of poor customer service. I was pretty pissed off because my customer service is excellent. I always leave the booth/office and greet people as they come in. Why? because it IS my goddamn job. So I talked to my boss about it and he hemmed and hawwed a little but this is what happened. Another employee named Miranda was using her laptop watching a dvd when the head of the GFP came through our park, that is my boss's boss's boss. The big cheese himself. And Miranda did not go out and greet him (as in she did not do her job). So now no laptops.

This is where I get particularly pissed off. Miranda has been fired, for a different completely legitimate reason. But the rest of us still lose our laptops because of something she did. I am very angry about it. Especially now that I have to work ten hour days.BOOOORING.

I'm also annoyed because I have to turn over that fifty dollar tip I got. I was told we are not allowed to accept that big of tips. So ten guys can give me a five dollar tip each but one guy can't give me a fifty. Wha? I read the manual and there is nothing in there about not accepting tips. I know I could fight it (I've spent the last two years honing my "fighting it" skills) but I also know that with two other campgrounds flooded it would just be easier to fire my ass and replace me with one of the employees from another park than deal with me being the slightest bit disgruntled.

The fifty is gone and it is easy to spend fifty dollars not so easy to come up with it. Sigh.

/long rant
 
LittleSin

LittleSin

No no no. It went to her boss...who then donated it to nice lady named Candy at the gentlemens club he frequents.

Candy then had to give the 50.00 to her manager because she owes him money for accidently kicking a hole in his wall.

Her manager then gave the 50.00 to some loan sharks with which he had trivial, yet some what unsightly, gambling debt with.

The loan sharks use this money to pay off a rookie cop so that he looks the other way as they go about their unsavory buisness.

The rookie cop takes his ill gotten gains to take his new girl friend camping. After they have blissful weekend alone as their leaving he's feeling generous and hands makare the 50.00 as a thank you.

Thus the cycle begins again.
 
Chad Sexington

Chad Sexington

LittleSin said:
No no no. It went to her boss...who then donated it to nice lady named Candy at the gentlemens club he frequents.

Candy then had to give the 50.00 to her manager because she owes him money for accidently kicking a hole in his wall.

Her manager then gave the 50.00 to some loan sharks with which he had trivial, yet some what unsightly, gambling debt with.

The loan sharks use this money to pay off a rookie cop so that he looks the other way as they go about their unsavory buisness.

The rookie cop takes his ill gotten gains to take his new girl friend camping. After they have blissful weekend alone as their leaving he's feeling generous and hands makare the 50.00 as a thank you.

Thus the cycle begins again.
Click to expand...
How the Economy Works, by LittleSin
 
M

makare

I do have to give it to my boss but he is going to put it in the foundation. As in donate it to the park. I believe he will he is a really nice guy. Still bullshit though.
 
M

makare

not sure if this is a rant. but i have learned that i am the only park staff person working tonight who does not have a firearm. I guess in case of emergency i will brandish my fly swatter.. METAL END FIRST BITCHES!

take that potential dangerous hooligans!
 
DarkAudit

DarkAudit

Argl brgl reclosers. Every summer the same thing. Power goes out for about 2 seconds, then a minute or so later the same thing. Repeat about three hours later. Almost always twice, never getting that third blip that will keep it off until they roll a truck.

Finally got wise. Put my main PC on a UPS this weekend. One for the router and modem will follow soon.
 
K

kaykordeath

Found a blank signed check for $12,000 today.

But A) I'm too much of a good guy to do anything other than tear it up and B) I really do know better that chances are the money would go away and/or be slapped with any number of bad check fees before I could do anything good with it

But GAAAAHH could I use it!
 
Adam

Adam

Cheque fraud is srs bsns and could result in jail time. And even if the cheque was made out to cash, it's still a negotiated instrument and you'd have to forge someone's signature in order to cash it. At a financial institution. Where you'd be on film, with your signature and possible even a fingerprint detailing your transaction. Probably not worth it.

In other news, spring has sprung. So I took a benadryl before I went to work. That was dumb.
 
IronBrig4

IronBrig4

I was thinking about getting The Sims Medieval but wanted to see some gameplay before spending my money, so I started watching some of those Let's Play videos on Youtube. I swear that every one of those people (the real people, not the Sims) has ADD. They completely forget what their Sims are doing and what the quests are, and constantly fail their tasks in mind-numbing fashion. This isn't simply a case of noobs learning the ropes; it's retards who are unable to concentrate for more than five seconds. If it were a console game I'd want to yank the controller out of their hands because they suck and I'm going insane watching them suck so bad.
 
Status
Not open for further replies.
Top