[FONT="]I sent my 360 in for having the RROD a couple of weeks ago. They sent me a replacement system back to me. Now since the S/N on the system is different I had to go on to redownload my games/videos. Well everything was going fine until I came to a video that wouldn't download. It told me the video was no longer available. And it wouldn't let me watch the video that I already have downloaded and obviously I couldn't because the s/n was different.
So I called Microsoft Tech support I ended up getting transferred around a couple of times finally I got to someone who told me I had to delete my gamer profile and than recover it. Ok so I did that and it didn’t work so I called Microsoft again. I get transferred around and put on hold a few times. I finally get someone else and they tell me that I need to go to xbox.com/drm and I need to transfer the media usage rights over to the new system. So I went and did that but it informed me that the new system was already associated with it.
So I called Microsoft yet again and I once again get transferred around and put on hold. This time for 20 to 30 minutes at a time. I finally get someone who tells me that they no longer have the rights to the movie and they can’t do anything for me. I tell them I want either the movie or a refund and the next thing I hear is dial tone I was hung up on. So I call back and tell the next person what happened he told me that I could get a refund I told him fine but I want to talk to his superior to let them know what the poor service I recieved..
So I get his supervisor and I get asked more questions and put on hold several times again. I than get informed that there is no way for me to get a reimbursement. So I ask for the next supervisor and I get informed the same story. I told them that I really didn’t even care about the points or the money at the point. I told them it was the principle of the matter. I paid for a movie and than I get my system repaired and now I can’t watch the movie that I paid for. At this point it has been over 3 hours on and off the phone with Microsoft. I even tell the supervisor that and I still get the same story again. I ask for the next higher up to talk to and I get told that there isn’t anyone else and I get told that if I want to talk to someone else to hang up and try again.
I once again stress the fact that it’s the principle of the matter/how I have been treated that I am upset about. And they tell me they can’t help me. I tell them that they could but they won’t. The supervisor than tells me that she could jump out a window but she won’t do that either. So now I am out over 3 hours of my day and I still have nothing to show for it. No working video and no refund. So Now I am stuck complaining online. But I will say that just on the principle of the matter that I will be calling again to try my luck on Monday.
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So I called Microsoft Tech support I ended up getting transferred around a couple of times finally I got to someone who told me I had to delete my gamer profile and than recover it. Ok so I did that and it didn’t work so I called Microsoft again. I get transferred around and put on hold a few times. I finally get someone else and they tell me that I need to go to xbox.com/drm and I need to transfer the media usage rights over to the new system. So I went and did that but it informed me that the new system was already associated with it.
So I called Microsoft yet again and I once again get transferred around and put on hold. This time for 20 to 30 minutes at a time. I finally get someone who tells me that they no longer have the rights to the movie and they can’t do anything for me. I tell them I want either the movie or a refund and the next thing I hear is dial tone I was hung up on. So I call back and tell the next person what happened he told me that I could get a refund I told him fine but I want to talk to his superior to let them know what the poor service I recieved..
So I get his supervisor and I get asked more questions and put on hold several times again. I than get informed that there is no way for me to get a reimbursement. So I ask for the next supervisor and I get informed the same story. I told them that I really didn’t even care about the points or the money at the point. I told them it was the principle of the matter. I paid for a movie and than I get my system repaired and now I can’t watch the movie that I paid for. At this point it has been over 3 hours on and off the phone with Microsoft. I even tell the supervisor that and I still get the same story again. I ask for the next higher up to talk to and I get told that there isn’t anyone else and I get told that if I want to talk to someone else to hang up and try again.
I once again stress the fact that it’s the principle of the matter/how I have been treated that I am upset about. And they tell me they can’t help me. I tell them that they could but they won’t. The supervisor than tells me that she could jump out a window but she won’t do that either. So now I am out over 3 hours of my day and I still have nothing to show for it. No working video and no refund. So Now I am stuck complaining online. But I will say that just on the principle of the matter that I will be calling again to try my luck on Monday.
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