I'll be keeping an eye on this thread as well.This will be an interesting thread to watch. There are a ton of reasons why outsourcing is both good and bad, mostly dealing with creating a disparity in wealth (which leads to violence), government corruption, and corporate globalization, along with those Necronic supplied.
In all, I'm interested to see what arguments others come up with.
And why wouldn't it be? I've only visited Mexico once, but I know Americans well, and most have an entitlement complex. When they do call center service, they think it's about themselves, not about the person calling, or who they're answering for. It's not about the job; it's about what they get out of it. I don't mean to sound like an old person, but there's so little work ethic left in this country. When I go to work, I'm thinking about our deadlines, our intake of files for this week, all the stuff that has to do with doing my part of keeping the company running. It's the way people need to be at work, and we just don't do it here.There has been a sudden and huge number of call centers (and things of that sort) opening for big american and canadian companies (Comcast, sprint, Option one, Dell, T-mobile are the ones I can think of at the moment) here in Mexico -especially in my city- and the reason is quite clear: we're way cheaper.
I work for an american company that bought what used to be Kodak's health division (x-ray machines and radiological film)
I talk to people in the US and Canada all day long, nurses, doctors, radiologists, and engineers for the most part; our customer service levels are really high, and the customer satisfaction is one of the best too.
This EXACT same thing happened to me a few weeks ago... except I drive a Rav4... I answered, "I'd buy a North American car when they decide to stop building shit and providing a service that sucks a dick."I am going to stop for a bit and tell a story. My mother was driving her Toyota Highlander to my grandmother's house a while ago, and at a stoplight a biker on a Harley pulled up next to her and shouted "way to support your country!"
You go ahead and call me any day of the week and I'll be more than glad to prove you wrong.As far as outsourcing, it's a bane in the I.T industry as well as the customer service sector as well, I learned long ago to avoid speaking to call centers outside my country. Call cancellation services directly, it has yet to fail me to provide :
1) A person who speaks English (or French if needed) without a trace of an accent.
2) Someone understanding who doesn't SUCK.
3) Help that goes above and beyond what I was hoping for.
(...of course, the chances of you having issues with kodak radiological film are not very good but whatever...)
AMF destroying HD is myth. AMF bought a crap company and dumped it back on the Family that ruined it. That mechanical marvel motor they have now was designed by AMF.Harley-Davidsons suffered from many many problems during the 70s when they were owned by AMF. This hasn't been the case since the company bought itself back in 1981.
Hey, I was just about to call!(...of course, the chances of you having issues with kodak radiological film are not very good but whatever...)
Harley-Davidsons suffered from many many problems during the 70s when they were owned by AMF. This hasn't been the case since the company bought itself back in 1981.
This is pretty much the reason I want to go to see Japan soon. So I can tell my grandkids that I went there before it went down the tubes.Funny you should mention Japan, because they're on the brink of economic collapse. BBC was reporting that their budget deficit is something in the neighborhood of 200% of their GDP. They're stable at the moment because the bulk of their debt is owned by the Japanese people, and has a very low rate of interest, but as the age demographic is shifting towards pensioners, that will no longer be true. The new government is looking at austerity measures as well as raising consumer taxes from 5 to 10% to try and combat that problem before it becomes unsolvable.
Ironically, one of the most basic solutions they have for their problem is open up immigration and allow people to immigrate into the country. Lots of people around the world want to live, work, or start a business in Japan, but Japan's rampant xenophobia prevents many people from becoming citizens (and unlike the US, you HAVE to be a citizen to own property in Japan). Their problem isn't one of export, but rather one of IMPORT.Funny you should mention Japan, because they're on the brink of economic collapse. BBC was reporting that their budget deficit is something in the neighborhood of 200% of their GDP. They're stable at the moment because the bulk of their debt is owned by the Japanese people, and has a very low rate of interest, but as the age demographic is shifting towards pensioners, that will no longer be true. The new government is looking at austerity measures as well as raising consumer taxes from 5 to 10% to try and combat that problem before it becomes unsolvable.
This too. I remember a Japanese friend of mine said he used to import games from over seas, because it was cheaper than buying them locally (even with the shipping costs). He had to stop when they jacked the tariffs through the roof.Japan stays competitive with in their own market because the tariff the shit out of imports.
Harley-Davidsons suffered from many many problems during the 70s when they were owned by AMF. This hasn't been the case since the company bought itself back in 1981.
Harley-Davidsons suffered from many many problems during the 70s when they were owned by AMF. This hasn't been the case since the company bought itself back in 1981.
And then there's me, high school graduate with no physical diploma, the only education coming through the military or the department. Yikes....I'm not sure if you can get by with a college education anymore. Modern U.S. career and financial stability demands specialization which equals specialized degree. I guarantee that in 10 years or so a Master's or the equivalent is going to be the bottom of the barrel, in through the door, job factor. Hell I know in my field, a specialized Master's degree is starting to become the norm for the higher end lab tech jobs.
And then there's me, high school graduate with no physical diploma, the only education coming through the military or the department. Yikes....[/QUOTE]I'm not sure if you can get by with a college education anymore. Modern U.S. career and financial stability demands specialization which equals specialized degree. I guarantee that in 10 years or so a Master's or the equivalent is going to be the bottom of the barrel, in through the door, job factor. Hell I know in my field, a specialized Master's degree is starting to become the norm for the higher end lab tech jobs.
My dad's one of those. He went to the Corps in 72, got out in 80, and managed to hire on with a company that needed radar technicians/engineers right then. Shortly thereafter, they started requiring degrees for the same position. Meanwhile, he gave 'em 30 years, just retired last month.I know people who never graduated high school with good careers because of their skills/experience.
It shouldn't be considered normal by any means, nor a good plan, but it does happen.