The QA team messaged me frantically this morning saying I needed to fix a bug. I spent some time rearranging my day so I could spend time on this project today (I didn't have time scheduled for it until Thursday - when QA is supposed to be wrapping up and providing a bug list to fix), and asked them for details because they made it sound as though they couldn't continue testing - at all - without a new build.
I finally sit down to examine the issue, read their report and find that it doesn't prevent testing at all, and is an edge case that is triggered by performing actions while the app has a "loading" indicator on screen.
Yes, it needs to be fixed.
No, it doesn't stop testing.
Yes, it can wait and you can provide all the bugs to me at once - including this one.
It costs me time, and aggravates my other clients when I have to shuffle things around like this. I want to be proactive and quick on my feet when things start to become known, but if they're going to start sending up flares for minor events, I'm going to have to dial back my responsiveness to avoid future situations like this.
Probably I'm misunderstanding them anyway. It's not that they can't test, but that they've found a bug that is a showstopper and will have to be fixed, and they'd like to have it fixed before they present the QA results to the final client (whom they are trying to woo for future, more lucrative, projects). So it's probably just dog and pony show stuff.
The funny thing, though, is that this bug was present when we took over the project from the final client. We're shining up their junk so we can start from scratch on the next project (which I won't be involved with anyway).
And this is a really whiny complaint, but I'm not going to complain somewhere where my client, or their client, can see it, so here you go. I could have posted a simple "QA teams suck" but the reality is this is a much more mundane "Bad communications and unexplained expectations within teams suck."
And re-reading it, it's really petty, whiny, and like the proverbial rubber duck I've come to better understand what's happening with the whole situation simply by writing it out.
Thanks, Ann Landers Halforums!