I used to get that all the time about server/network errors. People immediately would start calling me about programming bugs. "Can you get to Google? No? Your internet is out. Has nothing to do with the site. Contact your local tech support."Just the other week we had a frantic call from a client that the lighting portion of their AV system wasn't working. Immediately people at work are calling me to demand answers about programming bugs.
To cut a VERY long and ridiculous story short, our service tech arrived on site and found the client had tripped circuit breakers.