The folks I pugged with weren't a crack crew, sure, but they learned fast and we did reasonably well. I pity one of the other ships in the match, they got a bastard in their crew who wanted to be pilot and refused to change classes even though that ship already had a pilot/captain.
Also, I dunno why everybody thinks the captain has to be a pilot and the pilot has to be the captain. I captained a ship as an engineer once by accident and it went fine. I guess maybe it's because the pilots are the ones who need the captian chat channel most I suppose.