I am apocalyptically angry with our IT staff at this point. Yes, I know it's the beginning of the semester. Yes, I know there's a lot on their plate. But there are problems that were brought to their attention 6 to 8 months ago that we're still having. And this morning they managed to top it.
This is the email I just had to send to support:
The reason I mention the time being incorrect is because during an update a few weeks ago, all of our accounts got set to Dublin time. They have been unable to fix this.
Now, we don't have desktops. We have "thin clients", so that you don't actually have a computer, you just have a network terminal to the server that you can access a user account from, and apparently there are six library accounts. Which in theory is great, but in practice has lead to a lot of problems that our IT staff simply seem to be incapable of solving. An example: Every day, between 5 and 7pm at some point, the account will log itself, no working, even if you're in the middle of working on it. This has been an issue for two years. I've been given a number of explanations and finally was told "well you have to wait until the thin client update"... which has come and gone, and it still happens. Now, what I suspect the issue is, is that the account is set to log itself out after a certain number of hours of use. But isn't there an option to change that?
Anyway, due to whatever is going on, I no longer have access to several functions that probably cover around 65% of my daily workload.
