I don't know what it is about cable companies and having crappy websites....
I had an internet outage earlier this week at my house. I had just replaced my router the day before, so I wanted to make sure that it wasn't something I did. I started by hopping on my phone and searching for an outage report of some kind on their website. The only thing that they had was a storm outage report map that was terrible and didn't show interruptions in service in any other way.
I searched high and low to find somewhere easy where I could just find out if there was an outage or not. I ended up having to call them, which made me go through a crapton of prompts just to get to a rep who, within 30 seconds, was able to say, Yup, there's an outage in your area.
I worked with utility companies for a good bit in my career, and they at least put up a recording reporting outages when they occurred.
BLAH