And, now I have a spare 2TB drive and
@Aislynn has a working laptop (which the company has been sitting on for three months and still decided to ship UPS Ground from Massachusetts to Oregon despite her being unable to work for 2 weeks while it slowly wandered across the country).
Meanwhile, I started noticing within the last week or so that I was getting an inordinate amount of emails from Credit Karma for my credit monitoring service. Now every day they wanted me to log in and "verify" that some account was mine, or "verify" some new account info. The first issue, of course, is that there's no way to notify Credit Karma that you have verified the voracity of the account info once you've logged in - so really, it's just a way to get you to keep logging in and looking at their recommendations, since that's the first screen it always takes you to. This led me to go change my communication settings, so as to unsubscribe from their notifications - simple solution to a simple problem, right? Well, it was. But, while I was there, since one of the things CK keeps emailing me about is password strength and account security, and since it had been a while since I'd updated that particular password, I decided to update it to a new, strong password - one of those random jumbles that Google's password system generates these days, I'm consolidating my risk by consolidating my information with one of the tech giants, even though I don't like everything they're doing these days. CK wouldn't accept the password. It wasn't a strong password. Strong passwords are 8 to 13 characters long, contain at least one uppercase letter, a number, and a symbol. My Google generated password didn't fit that because it didn't have a symbol. Except... it did. The only issue was that it was too long for their system, because they're using decade(?) old encryption technology. Unfortunately, once it failed to accept the new password from Google, it then started to refuse every new combination of password I attempted, no matter how closely I followed their password rules.
The real kicker was, you can't call CK to get assistance. They don't provide phone support. They truly believe that email communication is more efficient, more customer friendly, and all around better. So, here's our web-form, where you can ask us questions about these six categories of topics. Don't want to talk to us about one of those? Either try to force your issue into one of these categories and risk it being deleted by the first rep who sees it for not fitting their queue, or just don't bother.
So, now I no longer have an insecure CK account. Because I no longer have a CK account.