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This is why I hate Apple culture

#1

Mathias

Mathias

http://mashable.com/2011/10/15/iphone-4s-siri-answers/

Apple rips off AIM's Smarterchild (from like 2001), and dipshits everywhere act like this is new and innovative...


#2

strawman

strawman

dipshits everywhere act like this is new and innovative...
[citation required]


#3

Tress

Tress

The fact that there's even such a thing as "Apple culture" pisses me off. But on the other hand, I rarely meet people like this in real life. Most people I know with iPhones don't treat it as a religion.



#5

fade

fade

Your argument makes no sense. SmarterChild isn't even remotely the same as Siri. Just because Siri makes the same jokes as Smarterchild doesn't mean that's all Siri is. Siri is actually pretty impressive in that it actually tries to figure out what you meant, not just what you said. It does it by voice activation. I mean Vlingo existed, but it was just a voice matching program. The big deal about Siri is that it processes off-phone using Bayesian algorithms on fairly impressive farm computers. It's not Dragon, it's not Smarterchild. It's a mistake Apple-haters keep making, because that's what they want Siri to be, since it will validate their unjustifiable low opinion of Apple products. And I'm not just saying this stuff because I like Apple.

All the Apple-haters (who are FAR more vocal than the Apple fans, which I find amusing) keep saying stupid things like, "Oh our Androids could do that 1 year ago." Well, so could the iPhone. Most of the new functions existed in app form, just like the ones for Android. The big deal is that it's in the OS. That means integration with core apps, and from a dev point of view, it means access to APIs that will make the functionality available to other apps. That kind of stuff has always been the thing that gets the apple crowd going, not some weird Jobs fetish, or whatever else the haters want to make it.

Also, I haven't quite figured out why it's more wrong to be a fan of Apple products than a fan of other products. Because apparently, that's a thing.
Added at: 00:20
I'm not an Apple culture. I'm a fan of solidly built computers that work with minimal fuss and get out of the way of my working so that I can get things done.


#6

Adam

Adammon

Final Cut Pro X


#7

Espy

Espy

lol


#8

strawman

strawman

The cult of apple, like any cult, is annoying.

But I don't recall being able to speak to smarterchild (http://en.wikipedia.org/wiki/SmarterChild), nor it being portable, nor it being able to help me schedule appointments, send emails and texts, start phone calls, give me directions and addresses for my personal contacts lists, etc.

Face it. Nothing apple does is innovative according to your narrow definition - they are at least one year behind in most of their technology (they are using last year's cellular network because the current crop of chipsets for 4G are too power hungry).

It's the whole that's innovative enough.

Look at hardware specs? PCs and android phones win by a longshot.
Look at individual features? The iphone has nothing that doesn't exist in a better form somewhere else.
Look at user experience? The overall user experience of iOS system, including the app store, the hardware, the "cloud", etc - nothing else compares. Yes, you can do most of these things with android, wm7, and even blackberry now. But none of those things do all that the iPhone does out of the box with everything working together.

I suppose it depends on your definition of innovation. Taken down to its basic functionality, Siri doesn't do much that can't be done elsewhere.

But show me a device at any time in the past or the near future that does everything that a vanilla iPhone does with Siri.


#9

Mathias

Mathias

Your argument makes no sense. SmarterChild isn't even remotely the same as Siri. Just because Siri makes the same jokes as Smarterchild doesn't mean that's all Siri is. Siri is actually pretty impressive in that it actually tries to figure out what you meant, not just what you said. It does it by voice activation. I mean Vlingo existed, but it was just a voice matching program. The big deal about Siri is that it processes off-phone using Bayesian algorithms on fairly impressive farm computers. It's not Dragon, it's not Smarterchild. It's a mistake Apple-haters keep making, because that's what they want Siri to be, since it will validate their unjustifiable low opinion of Apple products. And I'm not just saying this stuff because I like Apple.

All the Apple-haters (who are FAR more vocal than the Apple fans, which I find amusing) keep saying stupid things like, "Oh our Androids could do that 1 year ago." Well, so could the iPhone. Most of the new functions existed in app form, just like the ones for Android. The big deal is that it's in the OS. That means integration with core apps, and from a dev point of view, it means access to APIs that will make the functionality available to other apps. That kind of stuff has always been the thing that gets the apple crowd going, not some weird Jobs fetish, or whatever else the haters want to make it.

Also, I haven't quite figured out why it's more wrong to be a fan of Apple products than a fan of other products. Because apparently, that's a thing.
Added at: 00:20
I'm not an Apple culture. I'm a fan of solidly built computers that work with minimal fuss and get out of the way of my working so that I can get things done.
Ice Cream Sandwich >>>>>>>>> Any OS Apple has come out with.

I'm just pissed about all the articles praising something like it's the second coming of Christ, when the reality is it's not that big a deal.


#10

strawman

strawman

Ice Cream Sandwich >>>>>>>>> Any OS Apple has come out with.
http://www.techradar.com/news/mobil...m-sandwich-everything-you-need-to-know-954464

Really? Which of these features are not on iOS?

I'm just pissed about all the articles praising something like it's the second coming of Christ, when the reality is it's not that big a deal.
Ah, yes, the hype machine. You might as well be complaining about news coverage in general.

Right now apple is hot. Apple knows how to market their products for maximum exposure. Google doesn't, nor do samsung, motorola, HTC, and the dozens of other android handset makers.

Just be glad we've moved past the dark old days of choosing between a blackberry, a palm pilot, and windows CE as a "smart" phone.

Quite frankly I'm glad google has their stick in the game - iOS wouldn't be nearly as good as it is now without the competition, and vice versa.


#11

Mathias

Mathias

The feature where I pay less money for something better.


#12

Sara_2814

Sara_2814

Also, I haven't quite figured out why it's more wrong to be a fan of Apple products than a fan of other products. Because apparently, that's a thing.
Because if you went to Sturgis to mock the Harley Davidson fanbois, you would get your spine ripped out. Apple fans are less likely to re-arrange your body parts when mocked.


#13

Mathias

Mathias

Because if you went to Sturgis to mock the Harley Davidson fanbois, you would get your spine ripped out. Apple fans are less likely to re-arrange your body parts when mocked.
Don't get me started on the Harley drones...

Yamaha and Honda make far superior bikes for far less money.

I guess it's like this across all products. I'm just drawn towards bang for my buck as opposed to flash and glam factor.


#14

Vagabond

Vagabond

I hate it for the people that keep reminding me they hate it.

It's why I like it. Also, hate it.


#15

strawman

strawman

Don't get me started on the Harley drones...

Yamaha and Honda make far superior bikes for far less money.

I guess it's like this across all products. I'm just drawn towards bang for my buck as opposed to flash and glam factor.
What Android phones demonstrate that the iPhone 4S is expensive given the features it provides?


#16

fade

fade

I use all three major OSs every single day. I've hacked linux kernels and written Windows software. But I always come home to my mac. It works and it works well, and that's all the bang I need for my buck. Things work intuitively, and they work fast. I'm sorry you think that the Mac OS is less than an ice cream sandwich. (Have you used it longer than 10 minutes?) When I get on Windows (the bulk of my work day) it feels like I slipped boxing gloves on and put on a pixelly pair of glasses.


#17

doomdragon6

doomdragon6

See, that's how I feel when using a mac. It's not intuitive at all for me and I hate it.


#18

Shegokigo

Shegokigo

It's simple:

Mac = Wii
PC = PS3/Xbox360

That's why Mac's are hated by tech enthusiasts/gamers and worshipped by the mainstream public/casual users..


#19

PatrThom

PatrThom

I've said it before, and I'll say it again:
-Apple products are designed by and sold to those who buy a product because they feel individually empowered by the ownership of that product. From many, to few.
Automotive equivalent: Audi R8
-Microsoft products are designed by and sold to those who buy a product because they feel their group/company/team will be empowered by the ownership of that product. From many, to many.
Automotive equivalent: Ford Mustang
-*nix products are designed by and sold to those who enjoy the feeling of accomplishment when they have built something with their own two hands. From few, to few (or the one).
Automotive equivalent: Ariel Atom

Further, I don't believe these are static. There was a time that Apple belonged to that last group, after all. This is just where I see each of them *now*.

--Patrick
(edited to add automotive analogies)


#20

fade

fade

It's simple:

Mac = Wii
PC = PS3/Xbox360

That's why Mac's are hated by tech enthusiasts/gamers and worshipped by the mainstream public/casual users..
I don't agree with this statement (or the one about empowered by ownership) at all. What "tech thing" can't you do on a mac? For that matter, write a parallel, POSIX compliant, GNU compliant program on Windows out of the box. You can't. And don't tell me most people wouldn't do that, because that's what a "tech user/non-casual" would do. In fact, the reason I bought a Mac in the first place back in 2004 was precisely the opposite of your claim. I can write programs that use any number of advanced tools that port with no modification to Sun grids or Crays right out of the box. I can use OpenMP, MPI, code on the graphics card. If you're talking about customization, there is absolutely nothing you cannot customize on a Mac in the same way you can't on Windows, usually easier! Software? Again equivalent. You might not have a gaudy Ribbon displaying every single option in your face, but that doesn't mean they're not there. If you're talking about gaming, blame the devs who don't port, despite the availability of open sound and graphics APIs on Mac OS that don't cost them a thing to license.

Ease-of-use is not equivalent to non-technical. That's a mistake so many mac-haters make.

Want my car analogy?
Windows PC: Ford. Most are Escorts and Fiestas. You can get a Mustang, sure, and you can rod out the Escort.
Linux PC: Shadetree hotrod. Fast, smoke-belching, and always feels a little amateur, no matter how pretty you make it.
Mac: BMW. May not be as fast as Mustang, but tightly engineered, smooth ride with a gestalt driving experience that more than makes up for the slightly slower top speed.
(none of these are necessarily bad. I don't hate Windows PCs or Linux, I just prefer Mac.)

Not once have I thought about the cultural status of my Mac. Most of my scientist friends who love them didn't either. It's frankly offensive when people suggest that I dropped the cash for a mac for a status symbol, and not because of the user experience and the availability of scientific programming tools out of the box.


#21

DarkAudit

DarkAudit

Ice Cream Sandwich >>>>>>>>> Any OS Apple has come out with.
Unless you plan on getting the Galaxy Nexus, good luck finding ICS on any non-rooted device before Spring. If you're lucky. When Gingerbread was released, the rumor mill was full of statements from "sources" that Sprint wanted Gingerbread on the Evo 4G before Christmas. The official update didn't come until late June. By then I'd been running CM7 for months.

Android updates are held hostage by both the device manufacturers and the carriers. It doesn't matter that the new OS is out there, if the device makers and carriers don't think it fits in with their plans, you can't have it. HTC came out with a blunt "we'll think about it" when asked about ICS. They have too much time and money invested in Sense, and ICS is a threat to that investment.

tl;dr: Don't expect ICS on a device currently in the wild until Summer, unless it's a Nexus.


#22

sixpackshaker

sixpackshaker

Only Apple products that I have are and old iPhone and a Classic iPod. I bought them because they work with my car, and I can find Speakers, Chargers, Stereo Interfaces that work with my dock interface at any electronics store.


#23

Shegokigo

Shegokigo

@Fade - It's simple

Mac = Wii - Because it's easy to use and not as powerful as the PC. It's not really meant for serious gaming, and kids/old people/mainstream computer illiterate people love them because they're easy to use.

PC = PS3/Xbox360 - Because with some know-how, you can customize it to become a beast of a system. It's not very restictive in how you can use them, what you can put on them, and it can be used for some serious gaming. Kids find them harder to figure out, Old people usually avoid them all together, and the mainstream computer tards find them much too complicated to get the most out of them.

If I have to explain even further than that, I dunno what to tell you.

(If you can't figure out that I'm talking about the gaming aspects of the systems, by comparing them to gaming consoles, then hey I'll just spell it out here for you)


#24

fade

fade

That's not what you said. You said that macs are non technical and changed it to "Oh I just meant for gaming". I used a car comparison, but I wasn't calling a Mac a car, so hopefully you can see the confusion. The simple fact is that a Mac has plenty of tech capability. You seem to be modifying mean the hardware can't be expanded, which is also factually incorrect for some of the macs.


#25

Shegokigo

Shegokigo

Then glad I cleared it up with that post.


#26



Chibibar

I grew up in a PC environment for a long time, but I also appreciate the Mac also. I am not a die hard fan for either (I do have a PC for gaming, I also own a Wii, PS3, iPhone 4, iPad and a Scion D ;) )

The thing aboutApple is that out of the box it is streamline and ready to go. It is design to be ease of use which a lot of casual users LOVE to have. They don't want to "spruce" it up or "expand the tech" on it. They just want to open the box, turn it on, activate and it works. Apple products does that.

But there is a group of people who love to tinker and have the ability to upgrade later. PC product provide just that. you can custom built or pre-built (and later upgrade) to your heart content. You can swap out pieces easily because it was design for that. You could install anything on it and make do what you want to do. Some Mac line could upgrade but I know personally upgrading an iMac hardware is a pain the butt vs upgrade my PC.

It is two different school of thought which doesn't like the other.


#27

strawman

strawman

I would not be using this macbook pro if it were not as powerful as the PC. In fact my quad core i7 pc sits there turned off as I'm running both windows and OS X simultaneously on this laptop. Of course it cost a lot more than the equivalent PC, and it was purchased for a specific need (OS X kernel driver development) but it runs everything I've thrown at it, including recent games.

But there's no point in having this discussion for computers - PC fanboys and apple fanboys have been going at it for generations.

I'm interested in comparing tablets and phones. Several people have claimed that even for the phones you get more bang for the buck both in hardware and software features, and I haven't been convinced.

That's true for their computer products, but is it true for their mobile products?


#28

Shegokigo

Shegokigo

But see, I'm a gamer, so my half of the argument is rock solid. :)

Has nothing to do with fanboyism, it's just what I use my system for.


#29

Adam

Adammon

The long standing computer fight between PC and Apple fanboys has been mitigated by the fact they both run the same damn hardware now. The only thing different is the OS and the external design of the case. The idea that a Mac could be 'more powerful' than a PC is kind of laughable in light of that.


#30



Chibibar

I would not be using this macbook pro if it were not as powerful as the PC. In fact my quad core i7 pc sits there turned off as I'm running both windows and OS X simultaneously on this laptop. Of course it cost a lot more than the equivalent PC, and it was purchased for a specific need (OS X kernel driver development) but it runs everything I've thrown at it, including recent games.

But there's no point in having this discussion for computers - PC fanboys and apple fanboys have been going at it for generations.

I'm interested in comparing tablets and phones. Several people have claimed that even for the phones you get more bang for the buck both in hardware and software features, and I haven't been convinced.

That's true for their computer products, but is it true for their mobile products?
The Droid does allow some custom software and such to run (also Flash allow) unlike iPhone (cannot run flash except maybe since app can run flash video only) There are some apps a friend of mine shown me that you can remotely control your server with a droid but not so much with iPhone, but recently there are some apps that you can do something similar with iPhone.

I think the big difference is that the iPhone customization is restricted by the iOs (not jailbroken) vs a Droid which can be customize without breaking the OS. Another is the iTunes store. iPhone (not jailbroken) apps are LIMITED to iTunes store only. There is not way to load software any other means. Droids do not have this restriction which means anyone can write apps for it and load it to the phone (so I'm told) and thus, "uncensored" apps unlike iTunes which is heavily censored (this is not porn related just that Apple has a tight control on who can and cannot be listed on iTunes)

Until iPods hit the market by storm, PC was dominant in many areas including phone. I think Apple got a great sales/marketing team that pretty much made Apple a household name. This is what PC cults hates. Apple came out with ease of use products and now it is VERY popular. iPhone came out before Droid. If Droid came out first, I'm sure it would have been the popular one.

iPad came out before other Tablets. Sure there were other tablets but most of the early one (like Kindle) are e-reader only first. the iPad was just a really fancy larger version of iTouch.


#31

GasBandit

GasBandit



... and also -



#32

Shannow

Shannow

Meh, switching from my current Android to the 4s, and do not feel bad about it at all. Used iOS before the droid, so the switch was not that big a deal for me. Looked at the features, my contract was up, and the more I thoguht about it, the more I jsut said "Fuck it, the 4s will do exactly what I need, and have the power to do it, and the ease to do it. Switching over."

I was a bit worried about reading my downloaded comics on my phone like I do now, but read up a might bit on it, and see it will be just as easy on the new phone. And as for the rest..I like iOS, and I already ahve quite a few apps from before.

Am I an apple fanboy? No. never have been. But do I just like the phone and its features...yes. The rest of the people out there that decide to lump everyone into one camp or another, well, they can just go fuck themselves.


#33

GasBandit

GasBandit

The rest of the people out there that decide to lump everyone into one camp or another, well, they can just go fuck themselves.
He says after liking my post demonstrating how people lump everyone into one camp or another.:rofl:


#34

Shannow

Shannow

I thought it was a funny post on how people lump everyone together. Humor is humor.


#35

Shegokigo

Shegokigo

The guys making a professional living off of gaming find it pretty hilarious too.


#36



Chibibar

Hahaha gaming is the sports of computers. I prefer windows and I like gaming but calling gaming serious technical is hilarious.
Well, there are some who make a living playing video game competitively. There are world competition for this stuff and people even make million of dollars on prizes.


#37

fade

fade

An example of how NOT like SmarterChild Siri is: Dictation.
Siri can tell the difference between "The Jurassic Period" and "The Jurassic." based on the context of the the sentence.

Like I said, it ain't just voice control, which by the way was already built into every iPhone since the 2008 or so, and is actually fairly smart itself. Every Apple blogger who likes Siri should point that out I think to avoid "LOL u just got voice control LOL" from haters.


#38

strawman

strawman

Pfft I didn't say you couldn't make money off of games. I said you can't call it serious technical work.
For some values of "technical" perhaps.

Gaming for most is a form of entertainment - similar to playing a game of neighborhood soccer.

Gaming for some is a profession - similar to playing for a FIFA soccer team, and in fact they themselves are the entertainment for others.

Movies for most are a form of entertainment.

Movies for some are a profession - either in the creation/distribution/display of or the evaluation of.

Whether any of the above are technical in nature is debatable, I suppose, but if you can accept that soccer players, or movie critics perform their tasks with technical ability, then you should be able to extend that same argument to gamers.


#39

Shegokigo

Shegokigo

Pfft I didn't say you couldn't make money off of games. I said you can't call it serious technical work.
You must be drunk, I didn't post once that gaming was "serious technical work".


#40

Frank

Frankie Williamson

Friend was buying an iPhone yesterday and we went to an Apple store. There was a shrine to Steve Jobs in the front corner of the store that took up about 9 square feet. People had left applesauce and bags of apples and other RIDICULOUS shit. All I could do was walk out and wait in the car.


#41

fade

fade

See, this is what I don't get. It's silly, yeah. But it doesn't describe most Apple users. Extrapolating out from some overzealous employees, a few nutcase fans, and probably more than a few people joking around (come on, applesauce?) gets dangerously close to some kind of ism.

The other thing I don't get is why it's okay to be a fan of other things, but not Apple products. I mean people were crying like babies on the news when Dale Earnhardt died, and all he did was drive a car really fast. People still enshrine him on the back windows of their cars. Yet no one accused them of being a cult. They just called them fans. I can guarantee that more people have participated in extreme behavior in their support of [insert sports figure here] than the ever did for Apple.


#42

Frank

Frankie Williamson

Yes they do. That shit is just as fucked.


#43

PatrThom

PatrThom

That's why they call it "idol worship."

I admit, he was an interesting fellow. I might just buy the biography. It'll be only my second bio, alongside the one of Benjamin Franklin. I'm sure Ben got the same sort of hubbub when he died.

--Patrick


#44

Bones

Bones

as an American, you must realize that Ben was pretty much the iron man of his time(pardon the comparison, iron man does not do him justice) when he died the country partied hard, because that was the kind of guy he was. as I remember from his life story, he was a skirt chaser and a party animal into his old age. which to me as one of the founding fathers of the USA is awesome to the max.


#45

GasBandit

GasBandit


Gotta hand it to my Android using buddies - they always told me that the iPhone blows...


#46

Shegokigo

Shegokigo

That's..... just sad.....


#47



Chibibar

See, this is what I don't get. It's silly, yeah. But it doesn't describe most Apple users. Extrapolating out from some overzealous employees, a few nutcase fans, and probably more than a few people joking around (come on, applesauce?) gets dangerously close to some kind of ism.

The other thing I don't get is why it's okay to be a fan of other things, but not Apple products. I mean people were crying like babies on the news when Dale Earnhardt died, and all he did was drive a car really fast. People still enshrine him on the back windows of their cars. Yet no one accused them of being a cult. They just called them fans. I can guarantee that more people have participated in extreme behavior in their support of [insert sports figure here] than the ever did for Apple.
Yea. I don't know why people are knocking Apple Fans (or maybe we don't read as much) but there are people who cry/enshrine fictional characters from TV shows and Soaps.


#48

Necronic

Necronic

I don't have any particular beef with Apple users. I mean, I rate a product by the product, not by the people that use it.

I DO however have a LOT of beef with Apple. Most of it comes from the "it just works" attitude. Generally speaking, Apple products are less buggy than Microsoft/etc products. But Apple products have their fair share of bugs as well (see iTunes and the iPhone memory leaks.)

But that's not what bothers me (everything has bugs). What bothers me is how INCREDIBLY difficult it is to find support or recognition of bugs from Apple. They rarely officially recognize bugs in any way shape or form. Trying to find solutions to these problems is a mind numbing experience, that has actually gotten me to the point of shouting at an Apple store manager before.

So instead of "It just works" its "Dude its fine quit bothering me."


#49

fade

fade

I have to tell you, I've had exactly the opposite experience. Apple support has been not only willing to acknowledge bugs, they also talked to me on a highly technical level, unlike most customer service experiences I've had. More than one time, they've pleasantly skipped the scripted crap when it was clear I had already followed those steps. In this way, I uncovered a bug in the Mac version of Matlab that went as far as a conference call between Mathworks, Apple, and me when we determined it was a Leopard bug, not a Mathworks one.
Added at: 17:53
I'm not being purposely contradictory here, either. It's precisely experiences like this that have kept me a loyal, returning customer.


#50

Necronic

Necronic

At the higher end you are working on, that may be the case, but when I have tried to get answers about bugs with my iphones the response is, more often than not, "ATT did it", which should NEVER have been an acceptable answer, but is even far more ridiculous now that they are using other providers.


#51

strawman

strawman

shouting at an Apple store manager
What bug was so bad that you were shouting at a manager but was unacknowledged by him as a bug?


#52

Espy

Espy

What bug was so bad that you were shouting at a manager but was unacknowledged by him as a bug?
No kidding. Now I gotta know.


#53



Chibibar

I don't have any particular beef with Apple users. I mean, I rate a product by the product, not by the people that use it.

I DO however have a LOT of beef with Apple. Most of it comes from the "it just works" attitude. Generally speaking, Apple products are less buggy than Microsoft/etc products. But Apple products have their fair share of bugs as well (see iTunes and the iPhone memory leaks.)

But that's not what bothers me (everything has bugs). What bothers me is how INCREDIBLY difficult it is to find support or recognition of bugs from Apple. They rarely officially recognize bugs in any way shape or form. Trying to find solutions to these problems is a mind numbing experience, that has actually gotten me to the point of shouting at an Apple store manager before.

So instead of "It just works" its "Dude its fine quit bothering me."
Sadly some store manager (not sure on Apple) sometimes know less than their employee. They just manage and put out fire, but not very technical (again this is just a blanket statement) There are some manager I encounter who are very knowledgeable. I personally have no issue with Apple support team (personal and business level) but when you have thousands of store, you are bound to get that one "bad apple" ;)


#54

Necronic

Necronic

That wasn't exactly a bug, it had to do with some hardware defects and the outrageous prices they were asking for replacement.

That's another thing. I get the "full package" pricing, I really do, I'm not gonna be one of those dudes that's all "hey I could have built that cheaper" because I appreciate that it's a "full package" deal. But the repair/replacement costs they ask for certain things are downright offensive to me, and I had no problem telling the manager that.

He was really pissing me off because he kept saying "no one will do it for cheaper, this is a fair price" and I finally went and got on one of their in store computers and showed that no other computer company would charge that much. Then he got all huffy about "well we use special parts" and I went and showed him 3rd party people that would do the work with the same parts for 1/2 the price. At that point he told me that if I went to a third party it would void the warranty. I almost slugged him.

The combination of having to pay to replace something that I thought was defective on purchase, which wasn't covered by the very expensive warranty, and then being told that 2x normal price is "fair" sent me off the handle.

The good news is I ruined his day.


#55



Chibibar

That wasn't exactly a bug, it had to do with some hardware defects and the outrageous prices they were asking for replacement.

That's another thing. I get the "full package" pricing, I really do, I'm not gonna be one of those dudes that's all "hey I could have built that cheaper" because I appreciate that it's a "full package" deal. But the repair/replacement costs they ask for certain things are downright offensive to me, and I had no problem telling the manager that.

He was really pissing me off because he kept saying "no one will do it for cheaper, this is a fair price" and I finally went and got on one of their in store computers and showed that no other computer company would charge that much. Then he got all huffy about "well we use special parts" and I went and showed him 3rd party people that would do the work with the same parts for 1/2 the price. At that point he told me that if I went to a third party it would void the warranty. I almost slugged him.

The combination of having to pay to replace something that I thought was defective on purchase, which wasn't covered by the very expensive warranty, and then being told that 2x normal price is "fair" sent me off the handle.

The good news is I ruined his day.
Yea. I learn that iPhone are not covered under normal cellphone insurance (which I usually get) you have to buy apple protection plan (which usually cost another 150$ and you pay 50$ replacement fee if it is replace at least that is the current price)


#56

Necronic

Necronic

Well, this wasn't for an iPhone, was for something else.

Anyways it's probably just a fluke experience I have had. But the other thing that has always bothered me is trying to find solutions for Apple problems on the internet, it is remarkable how difficult it can be to find stuff sometimes. There may be 100 threads out there about a specific problem with no official statement from apple about what the issue is or if its being looked at.

Then there was that whole thing with the monitors and the threads getting deleted/the censorship scandal. That was remarkably damning and as far as I know there was no response from apple about this or anything. As far as I know there's a bit of an ongoing history of Apple censoring certain defect reports.

Edit: Heh, didn't know this but they did the SAME thing with the iPhone 4 antenna problem, trying to scrub all notices about it from their boards.


#57

fade

fade

The moderators have definitely done that. Whether it happens with Apple's sanctions, I'm not sure. I had experienced the "Mac Pro magically rebooting after wake from sleep" bug that disappeared magically from the discussion forum. It's clear they heard though, because after all the mac pro owners raised a fuss, the 10.5.1 release came within a day or two. Apple has definitely done some questionable things morally speaking, no doubt. One Apple practice I hate is taking the work of 3rd party devs, either as a low buyout, or buy simply replicating the work on their own and incorporating it into their stuff as something new.


#58

Necronic

Necronic

But see to me that shows a serious QC problem, something I am more and more inclined to think that Apple has. And it's not a QC problem in the sense that more of their products are defective, I actually firmly believe that Apple puts out a higher quality product than their competitiors.

However their lack of communication and complete unwillingness to "own up" to flaws is a severe failure of their QC philosophy, one that almost bothers me more than a lower quality product with good communication. At least with the latter you know where you stand. With apple they do such a good job of obfuscating the quality problems that you have no idea how bad their product actually is.

That to me is pretty much inexcusable when you are a company that prides itself on quality.

Edit: Another historical example of this, and a pretty severe one, was the thermal paste incident, where the technicians handbook (which was, I believe, leaked somewhere) had them globbing on thermal paste which was causing laptops to overheat. Apple never acknowledged this (to my knowledge), instead stating that the overheating was due to a piece of plastic on the exhaust, which (to my knowledge) no one has ever reported seeing.


#59

drifter

drifter

With apple they do such a good job of obfuscating the quality problems that you have no idea how bad their product actually is.

That to me is pretty much inexcusable when you are a company that prides itself on quality.
Just a bunch of mindless jerks who'll be the first up against the wall when the revolution comes.


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