Bad Service? Annoying customer too...

[Adam]

I notice it too. I'm still trying to whip one of my little cousins into shape. I know we were probably all dicks to our parents when they didn't deserve it, but she can be downright bitchy. Plus she's spoiled, but that's partially my timid aunt's fault. When she goes over the texting limit, she doesn't take the phone away. When she's rude and disrespectful, she lets her go out anyway. It's a mess.

Plus, she has really weird ideas that I don't understand. A couple years back she asked me, "You're 23?! *scoff* And you're not married?!" Then she laughed at me.



But then I was kind of a jerk when I was that age too... I think it just gets less clear when I get older. Still, I never mocked my older relatives for being legally single. What the hell is that about?! Where'd she pick that up?

My 16 old cousin, fully aware of our inability to have kids asked my wife at a friends wedding if we were pregnant yet. Upon the expected answer of no, proceeded to say "Oh, well, I'm pregnant again, ha ha ha." and walked away.

It only took a couple minutes for me to talk my wife into putting down the knife.

 

[Dubyamn]

Tl; dr version: Cashier refuses to do simple thing; customer overreacts to simple thing. I mean, if he REALLY didn't want to "trouble them" any more he could have just looked up at the menu, made a note of the drink's price, added the tax, and put that in his record

Because the cost of his drink wasn't the issue here. Informing the management that the person representing their company was being a huge tool box was because a complaint swallowed is a complaint that nobody knows about.

 

[Dave]

Tl; dr version: Cashier refuses to do simple thing; customer overreacts to simple thing. I mean, if he REALLY didn't want to "trouble them" any more he could have just looked up at the menu, made a note of the drink's price, added the tax, and put that in his record

Because the cost of his drink wasn't the issue here. Informing the management that the person representing their company was being a huge tool box was because a complaint swallowed is a complaint that nobody knows about.[/QUOTE]

When I'm traveling on business and I want to be reimbursed for my expenses I have to produce receipts.

 

[Cajungal]

Tl; dr version: Cashier refuses to do simple thing; customer overreacts to simple thing. I mean, if he REALLY didn't want to "trouble them" any more he could have just looked up at the menu, made a note of the drink's price, added the tax, and put that in his record

Because the cost of his drink wasn't the issue here. Informing the management that the person representing their company was being a huge tool box was because a complaint swallowed is a complaint that nobody knows about.[/QUOTE]

Clearly. I was just annoyed by the way the customer handled it. If you have a problem, I don't think the most effective way to say so is to make a wounded bunny face and then mope off when they try to make it right. I don't think he was wrong for complaining. I don't fault him for being timid either if that's the issue. But if he was acting like a whiny little victim just for the sake of it, then I think that was stupid of him. I can't prove it either way. He just annoyed me, and I'm usually on the customer's side at that location. The employees can be jerks.

But yeah, the real issue is that she started it by being terribly rude.

 

[Adam]

Looking at mystery shop scores across a wide variety of service industries, I'd have to say that "rude" is actually more common than "not-rude". Pretty typical when your most important employees (front line staff) are also your least paid.

 

[Vytamindi]

God, when I worked at a coffee shop, I had fun! The reason I loved that job was the regular customers. When you see them pull up, you fix the drink and have it ready for them! They loved that! Of course, the occasional asshat walked in (as well as the occasional sex offender, but I was the only girl who worked there who was NOT a twig, so I was ok) and you just had to be respectful while taking care of business.

Man, I miss that job... the worst part working there was the drama caused by employees... the customers kept me sane!

 

[Cajungal]

When I'm traveling on business and I want to be reimbursed for my expenses I have to produce receipts.

You'd have hated this girl. She actually started arguing with him at one point for saying he needed a receipt. Even when the manager was there with her, she kept saying under her breath, "it's not even a card purchase..."

 

[Covar]

proper response to her arguement:

"Of course not you stupid bitch, If I wanted to keep track of my card purchases I could simply go online, instead of having to deal with you and your constant reminder that I should have just used the coffee machine at work. Now do the job you are overpaid for and give me my Goddamn receipt like you are supposed to."

 

[Cajungal]

EXACTLY! Not running away with your tail between your legs. I guess my point is that irate customers can't be intimidated if they want their complaints to be heard. People will walk all over you if you let them. :\

 

[fade]

I don't drink coffee,

Not to start anything, but why is it that everyone who doesn't drink coffee must point it out all the time? Is it a badge of honor or something?

Same thing goes for drinking soda, eating fast food, being a vegetarian, or watching TV.

 

[Andi]

I don't drink coffee,

Not to start anything, but why is it that everyone who doesn't drink coffee must point it out all the time? Is it a badge of honor or something?

Same thing goes for drinking soda, eating fast food, being a vegetarian, or watching TV.[/QUOTE]

I don't watch TV.

 

[Covar]

I can't live without my morning cup.

In all seriousness I have a bad caffeine addiction. It would take me at least a month to be weened off caffeine without having a massive headache constantly.

 

[Cajungal]

I don't drink coffee,

Not to start anything, but why is it that everyone who doesn't drink coffee must point it out all the time? Is it a badge of honor or something?

Same thing goes for drinking soda, eating fast food, being a vegetarian, or watching TV.[/QUOTE]

I don't watch TV.[/QUOTE]

I don't fart.
:smug:

 

[Covar]

pfft. I don't breath.

 

[Vytamindi]

I poop heart shaped potpourri scented nuggets.

:smug:

 

[Frank]

I drink coffee, but hate every minute of it.

 

[Allen who is Quiet]

dude should have bought that cashier a cup of coffee and give it to her by dumping it on her.

she can't complain then. he bought her coffee

 

[Gared]

And yes, I do wonder where these bad attitudes come from.

A smug sense of entitlement, instilled in the current generation by overprotective parents who are afraid their kids are going to do what they are currently doing to THEIR parents.[/QUOTE]

Don't forget school systems that value self esteem and personal feelings above actual accomplishments and true learning.

I'm not saying all schools and teachers are this way, mine certainly weren't (something for which I am eternally thankful, btw); but there are schools here locally who have stopped giving failing grades or stopped giving lower than C grades at all, because they don't want kids who are failing to feel badly later in life.

As a former hiring manager I say "Fuck that! Give me kids who can become adults who at least know how to speak their native tongue*, can add 2 and 2 without the need of a calculator (or without arguing with the calculator that the answer really is 4), and who can write a damn email without sounding like a moron!"

*I'm talking white, third or fourth generation kids of non-Hispanic descent here. People who've spent their entire lives in the U.S., whose parents spent their entire lives in the U.S., and whose grandparents or great-grandparents immigrated in the late 1800s.

 

[AshburnerX]

English is always evolving, or devolving as the case may be. I somehow doubt that the English my parents spoke is the same as the one my grandparents or great grandparents spoke. That being said, people need to stop using net shorthand in actual conversations. It makes you sound like an idiot.

 

[Gared]

English is always evolving, or devolving as the case may be. I somehow doubt that the English my parents spoke is the same as the one my grandparents or great grandparents spoke. That being said, people need to stop using net shorthand in actual conversations. It makes you sound like an idiot.

Undoubtedly. Lord knows we Americans don't speak the Queen's English, let alone use the same terms and words used in our own country as recently as 100 years ago (less, frequently). But I'm just talking about the ability to string a few sentences together into a coherent paragraph, let alone net speak.

 

[Rob King]

And yes, I do wonder where these bad attitudes come from.

A smug sense of entitlement, instilled in the current generation by overprotective parents who are afraid their kids are going to do what they are currently doing to THEIR parents.[/QUOTE]

Don't forget school systems that value self esteem and personal feelings above actual accomplishments and true learning.[/QUOTE]

I just learned something about the education system in my province. I had a meeting with the parent of the child I will be hanging out with. It came up in conversation that the education system will not fail anybody more than once between grades one and nine.

So if you're a complete moron in grade 2, and you fail, even if you are a complete moron the next year, you will not fail a second time. Same with if you are a moron in grades three, four, five, six ... etc.

And my teacher friend wonders why I complain about the education system so frequently. In high school I coasted by with about 2-3 hours of study in 3 years. I could have been challenged, and made to work, and actually learned something beyond the curriculum, or even learned the curriculum more in-depth. I registered for the advanced math class in grade 11, but they canceled it because only 4 of 150 students signed up.

When I ended up in the academic class, I spent most of my time doodling even though I genuinely enjoyed the math, because rather than challenging me, and giving me something to work at, the teacher would give us a page number and a list of questions and spend the rest of her time dealing with idiots and problem students who shouldn't have been in that class in the first place.

I don't drink coffee,

Not to start anything, but why is it that everyone who doesn't drink coffee must point it out all the time? Is it a badge of honor or something?

Same thing goes for drinking soda, eating fast food, being a vegetarian, or watching TV.[/QUOTE]

I don't watch TV.[/QUOTE]

A philosophy professor I once had got angry at a student in class for saying this. He said he didn't watch TV, and she said "Oh? So you haven't seen either of these?" and she listed off a series of current TV shows. He said "Yeah, but I watch them on DVD, or online." To which she responded "That's the same goddamn thing!"

Oh, that prof was a bitch. But her lectures were more amusing than a night at the movies.

Also, I have a group of friends who pretend like they're some sort of revolutionaries because they don't have cellphones.

Maybe it just occurs less in your neck of the woods.

Possibly. Finns tend to be damn proud of their work ethic. Shenanigans are frowned upon.[/QUOTE]

This was Newfoundland. One of my managers at Staples, when I worked there, was from Ontario, and he said that when he started with management many years ago, if somebody mentioned that they came from Newfoundland (or, if their accent betrayed them) he would inevitably hire them, because the Newfoundland work ethic was hardcore.

In recent years that has gone straight down the tubes, with the collapse of our main industry, and the fact that a huge segment of my generation was raised entirely on social assistance.

 

[LittleSin]

Rob, you beat me to to it. You covered the education thing I was going to talk about and the work ethic thing.

I also don't have able or satellite hooked up...because I can just download my shit when I want it or go but the DVD sets if they're out.

I think it saves me money.

 

[Gusto]

I don't fart.
:smug:

I, like, actually don't fart.

I'll break wind like twice a year (unless I get a stomach flu or something) and it is both silent and odorless.

I have very efficient bowels.

:smug:

 

[Frank]

Farting is awesome.

I fart when I eat or drink dairy products, meat, fats of any kind, vegetables, some fruits, most grains (like after a bowl of honey nut cheerios...hooo-wee) and mother fucker can they be stinkers. It's a good thing a good portion of each night during night shifts is spent trying to see who can fart the sickest fart at our female member of our watch or else I might not have any reason to fart so much.

 

[LittleSin]

Farting is awesome.

I fart when I eat or drink dairy products, meat, fats of any kind, vegetables, some fruits, most grains (like after a bowl of honey nut cheerios...hooo-wee) and mother fucker can they be stinkers. It's a good thing a good portion of each night during night shifts is spent trying to see who can fart the sickest fart at our female member of our watch or else I might not have any reason to fart so much.

Jesus Christ.

 

[Frank]

It's actually not as bad as all that, well not always.

 

[Cajungal]

I've mentioned before that my school is almost like an extension of my old high school-- same kind of people, mostly upper middle class, never taught to take care of themselves or to earn for themselves. They follow their parents' example of looking down their nose at everyone or handing out sly little insults because of who they know or how expensive their house is. My folks were very down to earth. Even though I grew up with a lot of blessings, they were never shy about putting me in my place when I acted spoiled. That was probably the greatest gift they gave me, but it also causes a lot of aggravation on days like yesterday. rly:

On the other hand, there are also great people there who are friendly and have a great work ethic. The Southern friendliness down here can make for GREAT work ethic, because a lot of people just want to makes others feel as happy as they do. I encounter them as well, but that's not who this thread is about.

 

[North_Ranger]

Farting is awesome.

I fart when I eat or drink dairy products, meat, fats of any kind, vegetables, some fruits, most grains (like after a bowl of honey nut cheerios...hooo-wee) and mother fucker can they be stinkers. It's a good thing a good portion of each night during night shifts is spent trying to see who can fart the sickest fart at our female member of our watch or else I might not have any reason to fart so much.

Start with pea soup (with or without chopped onion and mustard)...

... followed by rye bread...

...and top it all off with strawberry rahka, a Finnish desert and most yummy.

THEN try an' fart.

 

[Bubble181]

Belgium used to be known for having amongst the best work ethics in the world (and the second most productive labourers after Japan), but it's really gone downhill in recent years. That aside, I don't tolerate bad service.

Thing is though, you see abuse on both sides. More and more, people just start up and complaining, making a huge stink, so that the manager comes out, and in the end, they walk out with free stuff. I've seen people pull this off too often - make enough of an annoyance of yourself (without really breaking rules, of course) and management will do next to anything to get you out of their store. -_-

 

[CynicismKills]

Dark beer farts.

There is nothing worse.

 

[Dubyamn]

Clearly. I was just annoyed by the way the customer handled it. If you have a problem, I don't think the most effective way to say so is to make a wounded bunny face and then mope off when they try to make it right. I don't think he was wrong for complaining. I don't fault him for being timid either if that's the issue. But if he was acting like a whiny little victim just for the sake of it, then I think that was stupid of him. I can't prove it either way. He just annoyed me, and I'm usually on the customer's side at that location. The employees can be jerks.

But yeah, the real issue is that she started it by being terribly rude.

Actually I think he was embarrassed that the manager had to come over and ring up his order again. I mean he's making a stink over a receipt for a what $5 purchase and her the manager is ringing it up in front of everybody.

Hell I've been in situations where it isn't even anybodies fault like when the cashier at the grocery store had to send a person back to do a price check and there is a long line behind me and I've been terribly embarrassed.

 

[Cajungal]

That's the thing, though. He didn't just walk off... he just hovered there and actually held up the line going back and forth. (It would be so much easier if y'all had been there with me, lol). He eventually just cowered and walked away, but he just stood there complaining, all the while insisting he didn't actually need the receipt... THEN saying he really did want it... I should make a video and act it out.

I've been in the same boat. It kinda sucks to complain when there are people waiting, but if you need something fixed, you need it fixed.

 

[fade]

I've said it before. One of the worst problems with the US right now is a complete lack of devotion to a job. A job used to be something. It was the productive thing you did. But now it's just that 5-day impediment between weekends. I see so many people who just don't care about their work, and that fundamentally bothers me. I mean, you have to work, so why not work well? Is it really that much easier to do it half assed?

 

[AshburnerX]

I've said it before. One of the worst problems with the US right now is a complete lack of devotion to a job. A job used to be something. It was the productive thing you did. But now it's just that 5-day impediment between weekends. I see so many people who just don't care about their work, and that fundamentally bothers me. I mean, you have to work, so why not work well? Is it really that much easier to do it half assed?

Let me counter with this: What's the point of caring about your job when your company is going to forever see you as replaceable, refuse to give you a living wage or adequate health benefits, and yet treat you like you owe them for the meager incentives they do offer? The reason nobody gives a fuck about their jobs is because the people they are working for don't give a fuck about them ether. They have become so beholden to their shareholders and themselves that they refuse to pass along the successes of the company to the people who need it most and ultimately do the most for the company: The Front line workers.

 

[Cajungal]

I definitely see your point there. Older people who need the job could probably do with more incentive than they get. When I say these things, I think more of younger people who probably don't need to work; they're being made to or they just got one because they figured they should. They think it's going to be easy, but it isn't. They didn't realize that your first job is usually a sucky one, and they don't even try.

I had 16-year-olds quit by just never showing up again at the pizza place where I used to work. One of them, after receiving a call from the manager, said he wasn't coming back because they "didn't appreciate him enough." He's been there a FUCKING WEEK, and he was late for 3 of his shifts.

Most of my problems, I encounter with people like that. I'm generally more understanding of older adults who are stuck in a crappy job with a crappy boss who probably hates his/her crappy job too.