This is why I hate Apple

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Mathias

Mathias

So maybe some of you have heard about the 1st gen Ipod nano recall. Long story short: The battery can overheat and set fire. I have one of these and filled out the form to get the issue taken care of. They send me a confirmation email stating that I will receive a replacement unit in 6 weeks after sending in my ipod.

What kind of replacement unit I ask myself? Am I getting a new nano? A refurbished 1st gen? My ipod fixed up with a new battery? What? I call up Apple support.

HOLY FUCK! These people are the most illusive motherfuckers on the planet.

"Don't worry, sir, you will receive the equivalent or better of your current iPod."
I ask what does this mean. Am I getting a refurbished unit? A new Ipod? What?
"I can't disclose that information, just know that you will get the equivalent or better."
"What if I don't like the new gen Ipod and you send me one? What if I like the click wheel?"
"You won't receive a new gen iPod, sir, you will receive a replacement unit for the current model you own."
"Does that mean I'm getting a new 1st Gen or a refurbished unit?
"You will receive a replacement unit."

I went on and on with this for about 10 minutes before giving up. I don't want a fucking refurbished unit with the old flash memory and a new battery. The damn things just going to die on me...
 
C

Chibibar

well, it sounds like you are probably getting a refurb unit with new battery UNLESS they ran out then you might get the 2nd gen (but they can't say that since they have to run out of the refurb first)
 
strawman

strawman

Yeah, it sucks. I advise you don't buy from manufacturers that don't have a warranty replacement policy that doesn't meet your strict requirements.

Of course they can't make a promise to you now because not only is the recall new and the situation will change over the next few weeks, but the items they have to send out as replacements now might not be around when your unit is put in the queue. The stock situation will change rapidly, so even if they wanted to they can't predict now what you'll receive, nevermind guarantee that you'll get your first choice.

You pushed them about as far as they'll go, and you got at least a little valuable information - you won't get the latest new-gen model.

It sucks. I've never been terribly happy with warranty replacements. I even marked my camcorder when I had to send it in to Canon to make sure I got the same one back repaired rather than a refurbished one. It's one of the things that helps me avoid being an early adopter (although not always successfully). Getting an electronic device when it's first released is fun, but getting one 3-6 months after release is safer. Wouldn't have helped in your situation, of course.

And, of course, you don't have to obey the recall. Replace the battery yourself, or find a shop to do it for you. It'll cost you money you wouldn't have to pay under the recall, but if it's made you this angry, it's probably worth considering.
 
C

Chibibar

stienman said:
Yeah, it sucks. I advise you don't buy from manufacturers that don't have a warranty replacement policy that doesn't meet your strict requirements.

Of course they can't make a promise to you now because not only is the recall new and the situation will change over the next few weeks, but the items they have to send out as replacements now might not be around when your unit is put in the queue. The stock situation will change rapidly, so even if they wanted to they can't predict now what you'll receive, nevermind guarantee that you'll get your first choice.

You pushed them about as far as they'll go, and you got at least a little valuable information - you won't get the latest new-gen model.

It sucks. I've never been terribly happy with warranty replacements. I even marked my camcorder when I had to send it in to Canon to make sure I got the same one back repaired rather than a refurbished one. It's one of the things that helps me avoid being an early adopter (although not always successfully). Getting an electronic device when it's first released is fun, but getting one 3-6 months after release is safer. Wouldn't have helped in your situation, of course.

And, of course, you don't have to obey the recall. Replace the battery yourself, or find a shop to do it for you. It'll cost you money you wouldn't have to pay under the recall, but if it's made you this angry, it's probably worth considering.
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One of the thing I do is buy warranty replace with Best buy or Micro Center with high price items.

I did it with one of the early version of MP3 player (around 100 at the time for like 16MB I think) anyways, it died, I bought the warranty and they gave me a new one. It died again, and I got upgraded version cause the current version was no longer being sold.

I did it with a TV (500$ at a the time) it had some issue and call it in. They send a tech over and repair it free of charge (which was nice) I got a replacement warranty for my Xbox 360 and replace it in store (via Micro Center) 6 times. granted each one was a refurb, but instant exchange until I got fed up, return and got a PS3. (happen within 6 month)
 
strawman

strawman

Chibibar said:
One of the thing I do is buy warranty replace with Best buy or Micro Center with high price items.

I did it with one of the early version of MP3 player (around 100 at the time for like 16MB I think) anyways, it died, I bought the warranty and they gave me a new one. It died again, and I got upgraded version cause the current version was no longer being sold.

I did it with a TV (500$ at a the time) it had some issue and call it in. They send a tech over and repair it free of charge (which was nice) I got a replacement warranty for my Xbox 360 and replace it in store (via Micro Center) 6 times. granted each one was a refurb, but instant exchange until I got fed up, return and got a PS3. (happen within 6 month)
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Wow, you have lousy luck with electronics!

I've had to have a camcorder repaired a few years ago, then my iPhone 3GS was replaced after a few months when it stopped being 3G (and would only work on edge). Other than that things just work. On the other hand, I may not buy as much new electronics as others.
 
C

Chibibar

stienman said:
Wow, you have lousy luck with electronics!

I've had to have a camcorder repaired a few years ago, then my iPhone 3GS was replaced after a few months when it stopped being 3G (and would only work on edge). Other than that things just work. On the other hand, I may not buy as much new electronics as others.
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Yea. That is why when I bought the 55" LED Samsung TV, I bought warranty.

On Xbox 360 defense, it was the unit with 3 rings of death. I just got a bad batch :( ah well.
 
AshburnerX

AshburnerX

Is the issue the battery itself? Because I replaced mine with a Kokopelli battery when my original one lost it's zero point and wouldn't hold a charge for more than 2 hours... if that would fix the problem then I won't bother sending mine in.
 
Zappit

Zappit

Staff member
Sounds like they've got a pile of refurbished older gens, and you'll get one of them. Support's got no clue what kind you'll get.
 
Mathias

Mathias

Zappit said:
Sounds like they've got a pile of refurbished older gens, and you'll get one of them. Support's got no clue what kind you'll get.
Click to expand...

Oh I know this now after some digging around on the internet. It's been confirmed. Doesn't surprise me. Apple is big on marketing their higher price as a premium product markup, however, when it comes to replacements or fixing the shit, it's bottom of the barrel for you.
 
doomdragon6

doomdragon6

Staff member
Just saw the comparison video. Siri is clearly 80x superior (Apple hater here, so no bias [ironic?]). But I wonder if it would have been different if it was an American speaking. Even I was like, "The hell did he just say?"

Granted, Siri talked back, whereas Windows phone just googled, or, something.
 
Ravenpoe

Ravenpoe

doomdragon6 said:
Just saw the comparison video. Siri is clearly 80x superior (Apple hater here, so no bias [ironic?]). But I wonder if it would have been different if it was an American speaking. Even I was like, "The hell did he just say?"

Granted, Siri talked back, whereas Windows phone just googled, or, something.
Click to expand...
It's a windows phone, so it didn't google. It binged.

Which makes it 100x worse.
 
Mathias

Mathias

I'm actually pretty pleased with the outcome. I've used my nano pretty heavily over the years. It is my workout mp3 player. It was beat to shit, and the gen 6 is smaller with more capacity, so it's perfect for what I use it for.

This is why I wanted to know what I was getting from the on set. I didn't want a gen 4 or 5 nano. And I wanted to know what they were doing with mine.
 
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