So I brought my phone in to get a new battery, and I also had a known issue with the sleep/wake button no longer working. They kept making me unplug my phone to move around the store, even though every time they made me do it it made my phone die and refuse to boot up until it was plugged in for 5 - 10 minutes. After *90* minutes of waiting and this bullshit they finally decide that they are just going to replace the battery and then run the diagnostic to send it in to get the power button replaced. This will take up to 3 hours because there is a queue of phones waiting in the battery area, and they can't process my loaner phone until they can run a diagnostic. I scream and rage inside, then just assign this task to my husband, since he can just stop by after work and pick up my loaner phone since I have to talk to my son's teachers tonight. So he gets a call at 5:15 that the phone is ready and he can come in. He goes in and the guy there has no idea what he is talking about and that takes 30 minutes to straighten out. Then it turns out that after they got around to replacing my battery, they don't *have* a loaner phone to give me so that they can send in my phone to replace the power button. So apparently they are just going to replace the whole phone for free? My brain hurts. But I have my own phone back, new battery but broken power button until my replacement shows up.
Also I think my husband's return trip was something like another 90 min to 2 hours. Fucking Apple Store.