I returned when I was told to and couldn’t find parking again. I had to park in a far away lot meant for staff and climb over a chain fence/barrier thing. Wouldn’t be an issue for you all, but for me, it was rough.
I go in and tell the receptionist that I’m here and that I can’t use the check in machine as I have a weird rescheduled appointment.
She’s acting odd and arguing that my appointment is impossible. At this point, I’m polite, but confused. I explain how I couldn’t come in this morning even though I was there and that this was when I was told to return. She said my doctor went home and I said that I didn’t understand as I was told to return and she kept arguing with me and accused me of being rude. I told her that I didn’t know what to say, but that I was here as instructed. She came out from behind the reception desk and berated me for being late right in my face. Instead of cowering, I stood up for myself and explained that again, there was no parking and that I have mobility issues and couldn’t find anything nearby and had to walk a fair distance and she cut me off and stormed off shouting about not being able to take my bullshit. She opened a door just to slam it and stomped off. She came back again to yell that my doctor had been gone for hours. I refused to leave, which may have been where I started to no longer be polite, but since I had been yelled at for being rude, I may as well start, right?
I was again told off for being late and I said again that I have mobility issues.
She comes back and gets behind the desk and is crying and acting all weird and gives me a sob story about how hard her day has been and someone had an accident and she has no help and I’m so terrible and is blatting and looking for me to apologize??? Maybe???
She then tells me that all along my doctor had been waiting for me and a few others that had parking issues and there was no issue at all.
I go sit down and gets up and refers to me as an f-ing bitch to her coworker super loud so I’d hear. Classy. She moved over to where I was sitting so I’d hear.
When I saw my doctor, my doctor apologized for all the parking and scheduling issues and thanked me for being willing to return and said that almost everyone today was either brutally late or missed their appointment because of it. I filled her in on chick’s behavior.
I understand if she had a bad day or personal issues. Really, I do. Chick crossed the line, badly and shouldn’t have been at work if she is that unstable. I work every day in horrible amounts of pain. I wouldn’t have a job if I treated someone that way.
I’m on the fence about raising a complaint further. I mean, she left her desk to get in my face.
