Thanks!
CRS scripts are used to manage call center scripts for Cisco VOIP systems. It is those automated scripts that play for just about every company now when you call them "Welcome to BlahBlahBlah. Press 1 for..." The scripts we have here were created years ago and nobody working here actually knows how to write them anymore. There are some guides on the scripting editor, but they don't explain how the scripts work with the server and they miss some important steps on how variables are defined. So my team was tasked with editing a script yesterday and when I was looking over everything, I had an epiphany and everything clicked. So that was a minor victory for me and I wanted to post it in what has become my own little Minor Victory Thread.
