Sounds like Visions Electronics in Canada. Their staff is on commission. They will say literally
anything to get the sale credited to them. For example, was shopping for a TV, they didn't have it, but "claimed" the store across town did, so wanted me to pay here (where he'd get a commission), and with a proof of sale, pick it up at the other store. I was skeptical, so just left and went across town... where they proceeded to tell me that it wasn't there, but they could
sell it to me and pick it up across town... where I started.
I'd had bad experiences before just walking around in those places, but that one utterly proved to me how scumbag they are.