"All we're saying is if it's a previously owned product, you have to sell it as a previously owned product",
Pete Hines told Eurogamer. "You could have opened it up," he went on to explain, "played it for five hours, taken whatever inserts or stuff was in there, put it back in shrink wrap and said, 'Hey this is new.' It's not new - you owned it, you bought it, so just list it as a used title. That's it, that's the end of the argument."
I'm kinda torn on this. On one hand, game companies probably do get a number of tech support calls from people who bought a "new" product and are mad that something is missing from the box. On the other hand, there needs to be a better way to deal with the issue than what was done.