Cajungal
Staff member
Oof. I feel shitty today.
Last night I was at this great bar. Good selection and the staff is usually awesome. This one bartender, though, was an ass to me all night. I'd ask a question and he'd roll his eyes like I was stupid or just give a snappy answer and then walk off without giving me a chance to order. I thought maybe he was having a shitty night so I tried to keep it quick and friendly, but it's like my ordering food/drink and asking questions about the beet was just wrecking his night.
I private messaged the owner saying that I had my first negative experience there, but i didnt want to post about it publicly because they're generally a friendly place that prides themselves on being a non-threatening environment to learn about and try new beers. I mentioned this guy and said he seemed like he was having an off night, but that he needs to be aware that not every customer is going to give the benefit of the doubt, and maybe a conversation is in order. I wasn't irate or asking for free shit, just commenting on my experience. The manager jumps on this and says he's out--he's fired. When I said it wasn't that bad a situation, he said this was the 4th or 5th complaint against this guy.
So this bartender calls my sister. He's a friend of hers, unbeknownst to me. He asks her to give me his number so he can apologize. She calls me first, upset with me for getting this guy in trouble. When I explain my side and that he's had several complaints lodged against him, she just ignores it and tells me i should call him. When I call him he says the managers are deciding whether or not to fire him and he feels really bad. Then he proceeds to tell me that he only spoke loud because the bar was loud, and he is very sorry. I said it wasn't his volume, it was his tone, but I accepted his apology. He admitted he was having a bad night and he let it affect how he was working. I messaged the bar and told them he contacted me to say he was sorry and they should take that into account. So, his job is safe.
Here's the thing...I have a very high threshold when it comes to service. I don't need a bubbly, smiling server or cashier. They don't get paid enough, and the service industry is hard. I don't complain at restaurants or stores generally. I felt like this was a justified complaint, but the way my sister reacted to this was upsetting. She doesn't hang out with this guy anymore, but she basically promised him I'd call him and try to help him get his job back
That last part I was happy to do, because I didn't want him fired in the first place. But this "friend" of hers is a guy from college that she never sees anymore. Why does she have to talk to me in an accusatory way and assume that I overreacted, taking the side of essentially a stranger?
I'm so grateful that he isn't fired, because that wasn't my objective in the first place, but my sister's reaction to this was odd. It made me feel kind of backed into a corner. No idea why my sister got so mad over this guy she never speaks to anymore when she didn't have both sides of the story. Anyway what's important is that a guy isn't fired. It's just been a strange afternoon.
Last night I was at this great bar. Good selection and the staff is usually awesome. This one bartender, though, was an ass to me all night. I'd ask a question and he'd roll his eyes like I was stupid or just give a snappy answer and then walk off without giving me a chance to order. I thought maybe he was having a shitty night so I tried to keep it quick and friendly, but it's like my ordering food/drink and asking questions about the beet was just wrecking his night.
I private messaged the owner saying that I had my first negative experience there, but i didnt want to post about it publicly because they're generally a friendly place that prides themselves on being a non-threatening environment to learn about and try new beers. I mentioned this guy and said he seemed like he was having an off night, but that he needs to be aware that not every customer is going to give the benefit of the doubt, and maybe a conversation is in order. I wasn't irate or asking for free shit, just commenting on my experience. The manager jumps on this and says he's out--he's fired. When I said it wasn't that bad a situation, he said this was the 4th or 5th complaint against this guy.
So this bartender calls my sister. He's a friend of hers, unbeknownst to me. He asks her to give me his number so he can apologize. She calls me first, upset with me for getting this guy in trouble. When I explain my side and that he's had several complaints lodged against him, she just ignores it and tells me i should call him. When I call him he says the managers are deciding whether or not to fire him and he feels really bad. Then he proceeds to tell me that he only spoke loud because the bar was loud, and he is very sorry. I said it wasn't his volume, it was his tone, but I accepted his apology. He admitted he was having a bad night and he let it affect how he was working. I messaged the bar and told them he contacted me to say he was sorry and they should take that into account. So, his job is safe.
Here's the thing...I have a very high threshold when it comes to service. I don't need a bubbly, smiling server or cashier. They don't get paid enough, and the service industry is hard. I don't complain at restaurants or stores generally. I felt like this was a justified complaint, but the way my sister reacted to this was upsetting. She doesn't hang out with this guy anymore, but she basically promised him I'd call him and try to help him get his job back
That last part I was happy to do, because I didn't want him fired in the first place. But this "friend" of hers is a guy from college that she never sees anymore. Why does she have to talk to me in an accusatory way and assume that I overreacted, taking the side of essentially a stranger?
I'm so grateful that he isn't fired, because that wasn't my objective in the first place, but my sister's reaction to this was odd. It made me feel kind of backed into a corner. No idea why my sister got so mad over this guy she never speaks to anymore when she didn't have both sides of the story. Anyway what's important is that a guy isn't fired. It's just been a strange afternoon.
Park in front of your own house!
