So my wife and I started watching Game of Thrones tonight. It was about 10 minutes in and the phone rang with the caller ID "Marine Corps N". We had no idea what this was so we answered it. Turns out it's the Navy Federal Credit Union saying that there were some suspicious charges on my son's debit card and they wanted us to verify.
Couple of things. My son is in South Korea and CAN'T verify, and how the fuck do I know whether the charges are authentic? They probably are as he's been making some purchases. So I pressed the # key until the system threw up it's hands and put me through to a human. Turns out I would have been just as well off talking to the fucking machine. It went something like this.
Me: This is my son's account and he's in South Korea. How can we have him verify these charges?
Them: Sir, if you're not on the account we can't tell you anything.
Me: So what's going to happen?
Them: We're going to freeze the account until he calls and verifies.
Me: He's in South Korea and doesn't have a phone. How can he do that?
Them: Sir, if you're not on the account, we can't tell you anything.
Me: Put your supervisor on.
Them: One moment, please.
Supervisor: I'm sorry, sir, if you're not on the account...
I fucking went off. I probably yelled and bitched at that woman for 15 straight minutes while she tried to blow me off. Finally, she agreed to put some notes in the system saying that he's in Korea and that he'd need to get to the bank branch on his base, but he would have a limited time to do so. I calmed down a lot and even laughed with her a little, but instead of apologizing, I said, "I'm sorry I yelled at you, but I don't think you'd have done anything if I hadn't." Her response? "You're probably right."
Fucking catch-22. Now I'm trying to get a hold of my son to let him know he has only a few hours to get the bank. We've sent texts & emails and that's about all we can do because I don't think this constitutes an emergency call.
But fucking hell, man! We switched him to the Navy Federal Credit Union specifically because they serve the armed forces and because he was getting stationed over seas.