Do what I do when IT gets on my nerves for this sort of thing. inform them you'll be transferring anyone and any question relating to this work to them directly. Oh, you need to change your password? Sorry, I can't right now - but IT can! let me transfer your call/pass you a phone with their extension.
They'll suddenly find your work a priority. Your boss or whatever might get a few nasty calls from their boss about all their other, more important work and how they don't have time for your shit, but it will suddenly get fixed far faster.
Oh, let me tell you about our "boss". She has no idea what a library does. She's on a different campus, 20 miles away. Her entire career has been spent setting up non-credit classes - SafeServ for fast food, other quick and easy certificate-based programs that cost little and get charged a premium for, etc. She doesn't understand things that don't bring in revenue and sees them as pointless. When my direct supervisor asks her a question about policy, she refuses to answer since any ramifications of setting a policy either way could be traced back to her. When our department asks her about getting something we need or want, even if it effectively costs nothing, she not only refuses, but then takes something else away ("We need another part time worker." "No, and now we're cutting your current part-timer's hours." "Can I use some of the leftover paint from the renovation to repaint my office? The white on white under white flourescent lights is giving me migraines." "Well, now you don't have an office anymore.")
On top of that, she tries to micro-manage (again, without knowing what we do) and butts in to give just blatantly wrong answers to questions she wasn't really being asked.
See, on top of all that shit, while restoring things, the fucking morons in IT didn't restore our ability to save or modify anything on the network's O: drive. Before we couldn't even see it; now we can look at it AND THAT'S IT. I can't imagine that an IT professional, when redoing permissions, would actually think "Hmm, do they want access to actually use the files on the drive they explained that they require for their daily work? Nah, they probably just to look at them but not be able to save or modify." I mean, if you found that you had to re-do permissions for a group, wouldn't you automatically go through and make sure all applicable permissions were set correctly?
So naturally, my direct supervisor reported that problem. And the slime-encrusted human nightmare that is technically head of our department jumps into the loop and says, "Lisa, you're supposed to be using the V: drive, not the O: drive."
There is no V: drive on our network.