Now that I've finally got the time and energy to tell my tale from Wednesday night...
About 1am, a guest comes down from the 2nd floor saying she smells something burning. Like someone overcooking popcorn. As I go into the lobby proper, I can definitely smell it. Like she said, burning microwave popcorn. As I go up the stairs towards their side of the 2nd floor, the smell keeps getting stronger. It's strongest by a couple of rooms as I pass by. First I check all the room doors with the back of my hand. All cool. Good first sign.
I go back to the desk and call the first suspect room. He answers, but isn't microwaving anything. Second room. No answer. I make a key to the room and go upstairs. Knock. No answer. I open the door. Room is full of smoke (but not so much you couldn't see anything), and guest is asleep/passed out on the bed in just his underwear. In the still running microwave is a charred black mass of... something. I stop the microwave and try to rouse the guest. He opens his eyes once to look at me then goes back to sleep. I exit the room so I can breathe, and call 911, requesting fire and rescue. I goo back into the room to retrieve the guest. He stirs when I try to wake him, but doesn't want to get up. I tell him he needs to leave the room NOW, because it's full of smoke. He's insisting nothing is wrong. I had to literally pick him up and DRAG him out of bed. He's passively resisting, not all that aware of his surroundings. I grab a shirt and pants off the floor and give it to him. He still doesn't want to go. I say I don't care if he's in his underwear, he needs to GET OUT NOW.
Finally, as I steer him towards the door, I scream at him that if he doesn't get out of the room that instant, he is going to DIE. Finally I get him out, and close the door behind me. He's now standing shirtless in the hallway with myself and the remaining bar staff. He keeps saying I'm crazy and there's nothing wrong. We keep trying to tell him how he nearly killed himself with whatever he was microwaving. Soon the VFD and then EMTs arrive to check on the situation. I leave them to their duties so I can go contact my superiors.
And that is the first contact I've ever had with the new GM. :U
Room isn't too bad off. Just full of acrid burnt stuff smoke. Guy checks out okay. EMT and sheriff see no reason to transport or detain, so I put him in a different room for the rest of his stay. I had to go up and insist that he change rooms. He didn't want to move at first, thinking everything was fine. I told him legally, he can't stay in that room, and I'd be checking up in a little while to make sure he did move. Which I did about 20 minutes later. He had.
And he spent the next day and a half apologizing to the bar staff who were there, and to me when he checked out.
