My mom asked me to order a case of cookies from Cherry Republic. They're big and they're GOOD. Add a freezer box and 2-day delivery because summer. They were due to arrive today. Since today was also a day off, I went to Pittsburgh this morning to buy records. I got home just after 1pm. No sign of any package. The storm door on the back patio (and main entrance to the house) was slightly ajar. I check tracking, and it said delivered at 11:45. When I was still up near Pittsburgh.
I call Fed Ex. First they want to try to fault me for not checking with neighbors first to see if it went there by mistake. That's not my job, and besides, they're all at work at that hour anyway. I give a description of the house and they say it will take up to 48 hours to investigate.
In the meantime, we're out $80 for merchandise we never received.