Wife's birthday. We got a freebie burger from Smashburger for takeout. For me, I ordered a Turkey Burger, no mayo, no lettuce, no tomato, substitute BBQ sauce for the mayo. And, we both got our favorite side from Smashburger: Smashtots (tater tots with rosemary and olive oil).
What we ended up with when I got everything home was my wife's free burger, two orders of tots that tasted like the tots had been left in the fryer too long, and a Turkey burger... WITH mayo, WITH lettuce, WITH tomato - and no BBQ sauce in sight.
The first time I called back to complain, the guy asked me to hold for a moment - and disconnected me.
The second time, it went to a recorded essentially saying "we're sorry, we're taking care of customers in the restaurant, please try our online ordering or on our app."
The third time I called, the phone got disconnected a few seconds after I called.
The fourth time I called, I got the manager - and after I explained everything, he apologized profusely and promptly asked if I wanted my order re-made. I wasn't going to refuse - especially since it wasn't going to cost me anything.
So I get there and it looked like the entire kitchen staff had gotten a chewing out - and they saw me walk in to the restaurant. They gave me a bag that had enough rosemary and olive oil dripping from FOUR orders of tots to burn down half the east Valley, and two burgers that had envelopes with our order written SPECIFICALLY in Sharpie.
Essentially, four burgers for the price of one, and six orders of tots for the price of two.