Rant VIII: The Reckoning

DarkAudit

DarkAudit

I need talked down. I have no alternatives lined up, but I'm getting angrier and angrier as the night wears on. I'm ready to demand an immediate answer to the raise request (yeah still hasn't happened), and just quit if I don't get it.

But not leave the building until I get the OT pay I'm owed. Second time in three months this has happened. I bust my ass to get things right, but owner can't be bothered to take care of staff... such as it is. There is only ONE other hourly employee left. No housekeeping. No maintenance. The guy who does some of that isn't actually an employee. He's doing odd jobs here in return for a room.
 
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General Specific

General Specific

DarkAudit said:
I hate to be that guy, but every year the Secret Santa thread is a harsh reminder of just how miserable my existence actually is. Boss knows and admits I've more than earned that raise, but still won't give it to me. And this paycheck is missing ALL my overtime, close to 30 hours of it..

If I had the means, I'd leave this job and this shithole of a state far, FAR behind.

So no, I won't be participating. Again. :(
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If they are stiffing you on OT, that's illegal. Bring it up to your boss and if they won't do anything about it, report them. Wage theft is still theft.


DarkAudit said:
I need talked down. I have no alternatives lined up, but I'm getting angrier and angrier as the night wears on. I'm ready to demand an immediate answer to the raise request (yeah still hasn't happened), and just quit if I don't get it.

But not leave the building until I get the OT pay I'm owed. Second time in three months this has happened. I bust my ass to get things right, but owner can't be bothered to take care of staff... such as it is. There is only ONE other hourly employee left. No housekeeping. No maintenance. The guy who does some of that isn't actually an employee. He's doing odd jobs here in return for a room.
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They've done it before? Definitely report them.
 
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jwhouk

jwhouk

And no, I'm not going to suggest moving out here. You probably couldn't afford a cardboard box on a street corner, let alone a one-room efficiency, in the metro PHX area.
 
Cat

Cat

DarkAudit said:
I need talked down. I have no alternatives lined up, but I'm getting angrier and angrier as the night wears on. I'm ready to demand an immediate answer to the raise request (yeah still hasn't happened), and just quit if I don't get it.

But not leave the building until I get the OT pay I'm owed. Second time in three months this has happened. I bust my ass to get things right, but owner can't be bothered to take care of staff... such as it is. There is only ONE other hourly employee left. No housekeeping. No maintenance. The guy who does some of that isn't actually an employee. He's doing odd jobs here in return for a room.
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Keep in mind that you actually don't owe them anything no matter what they say to you
 
IronBrig4

IronBrig4

DarkAudit said:
I need talked down. I have no alternatives lined up, but I'm getting angrier and angrier as the night wears on. I'm ready to demand an immediate answer to the raise request (yeah still hasn't happened), and just quit if I don't get it.

But not leave the building until I get the OT pay I'm owed. Second time in three months this has happened. I bust my ass to get things right, but owner can't be bothered to take care of staff... such as it is. There is only ONE other hourly employee left. No housekeeping. No maintenance. The guy who does some of that isn't actually an employee. He's doing odd jobs here in return for a room.
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This is happening everywhere. Employers have been treating their workers like garbage since the Great Recession in 2008, knowing that people were desperate for work. Unpaid overtime, wage theft, off the clock hours, etc. Now a lot of employees are leaving and those same employers are wondering why nobody wants to work for them anymore.
 
Celt Z

Celt Z

IronBrig4 said:
This is happening everywhere. Employers have been treating their workers like garbage since the Great Recession in 2008, knowing that people were desperate for work. Unpaid overtime, wage theft, off the clock hours, etc. Now a lot of employees are leaving and those same employers are wondering why nobody wants to work for them anymore.
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This is what happened to me, just earlier. Lost my job in 2008, finally was able to get fulltime work again in 2009, but was severely underpaid for it. Still, I took it because it was super-local and I needed the money. Fast forward three years, and while I'm pregnant with Li'l Z, they announce they're moving the office almost an hour away. So now with the new commute, and the fact that child care would eat up my entire paycheck, I quit because it made LESS sense to keep working for them.

And I'm certainly not the first parent to do so. Before I had to make my choice, there were tons of articles I read about parents having to do the same thing. Back in 2008, they bailed out the industries that caused the mess in the first place, and told the rest of us to bend over and take it. This is a reckoning YEARS, if not DECADES in the making, and no one wants to admit it.
 
DarkAudit

DarkAudit

IronBrig4 said:
This is happening everywhere. Employers have been treating their workers like garbage since the Great Recession in 2008, knowing that people were desperate for work. Unpaid overtime, wage theft, off the clock hours, etc. Now a lot of employees are leaving and those same employers are wondering why nobody wants to work for them anymore.
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You heard that I got the raise I asked for? Or at least he agreed to it. I'll know for sure when payday hits tomorrow. :)
 
DarkAudit

DarkAudit

Cat said:
Got a bad feeling about this but I am wishing you well
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As I mentioned in another thread, it wasn't on this last one, which I kinda expected since it would have kicked in mid-week. The next pay period just ended, so it's supposed to be on next week's check. Where it'll ALL be on the new scale. :)
 
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blotsfan

blotsfan

Sure feels like its been a consistently long time without it. Is there any documentation he can show you to provide evidence that it'll be there before having to wait until payday?
 
DarkAudit

DarkAudit

blotsfan said:
Sure feels like its been a consistently long time without it. Is there any documentation he can show you to provide evidence that it'll be there before having to wait until payday?
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As I also said in that other post, he acknowledged the pending raise before I even finished opening the check last Friday. Trust me, I've got calculations, if it's not there, I'll be on his ass for the difference IMMEDIATELY.
 
Cat

Cat

DarkAudit said:
As I also said in that other post, he acknowledged the pending raise before I even finished opening the check last Friday. Trust me, I've got calculations, if it's not there, I'll be on his ass for the difference IMMEDIATELY.
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I think what they're asking is if you have a good case for lost wages. You can't prove a verbal contract but if there are records that show you've been ripped off you can sue their ass. I've threatened an old employer over this and if I did take them to court I actually could prove that I was training new hires who were paid more than me and that I wasn't getting the raises I should have bc there was a system where I had take these dumb tests about the franchise to get a raise
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A manager called the cops on me over this lol
 
DarkAudit

DarkAudit

This. The agreement was partway into the second week of the pay period. Having it kick in just for the last three days is unusual. This next one is the first full pay period after.
 
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Cheesy1

Cheesy1

My high school sweetheart's middle daughter has been battling cancer on and off for the last 7 years or so. A few months ago they discovered that it had come back in her knee that it originated from, and that they were going to have to amputate her leg right above it. Just found out that yesterday they found it back in her lungs again, about 20 nodules or so. It's not looking good at all. It's not fair.
 
DarkAudit

DarkAudit

Pushing me and pushing me to "sell more rooms!" doesn't accomplish much when ten minutes later they're coming right back to the lobby, berating me over stuff that's very much not my department, and heading right back out again. Those problems are on YOU.
 
DarkAudit

DarkAudit

Asking to speak to a manager in the morning won't make your phone any less crap, Karen. They'll just hear the same lisdvinsdrhiosegslthskl that I did.
 
DarkAudit

DarkAudit

Update. So apparently the group that bailed on us last night also bailed on the hotel they ditched us for. So I don't feel quite so bad now.
 
DarkAudit

DarkAudit

I'm supposed to be the one uptight about IT security. I'm supposed to be the one paying attention. I should be better than this.

*I* apparently got phished. Started with a weird call about an attempt to book rooms through an online source that turned into a conference call with "hotel support" and what was probably a forged email from the owner granting approval to give out the credentials to "reset the directory". I had suspicions, but things were just plausible enough that I fell for it.

And then when running the batch yesterday morning, I saw a set of $18K in credit card sales and refunds. Net zero, so although I printed out the report as strange, I went ahead with normal settlement procedures.



The owner texts me. That $18K has been debited from the hotel's bank account. commence hours of frantic texts and phone calls between me, owner, GM, merchant services, and property support. While all this is going on, there is another attempt happening right in front of my face to grab another $30K.

Commence changing passwords, locking accounts, etc. Turns out Team Viewer had somehow gotten installed on one of the front desk PCs. The gm account for one of the properties had been compromised, probably before any of this had happened. I get in touch with the credit card processing support team to squash the attempt at grabbing that extra $30K before it ever reaches the bank.

The bank now knows the other transactions they did get are fraudulent, and we'll be getting the $18K credited back.

But man, I'm pissed at myself.
 
Bubble181

Bubble181

DarkAudit said:
I'm supposed to be the one uptight about IT security. I'm supposed to be the one paying attention. I should be better than this.

*I* apparently got phished. Started with a weird call about an attempt to book rooms through an online source that turned into a conference call with "hotel support" and what was probably a forged email from the owner granting approval to give out the credentials to "reset the directory". I had suspicions, but things were just plausible enough that I fell for it.

And then when running the batch yesterday morning, I saw a set of $18K in credit card sales and refunds. Net zero, so although I printed out the report as strange, I went ahead with normal settlement procedures.



The owner texts me. That $18K has been debited from the hotel's bank account. commence hours of frantic texts and phone calls between me, owner, GM, merchant services, and property support. While all this is going on, there is another attempt happening right in front of my face to grab another $30K.

Commence changing passwords, locking accounts, etc. Turns out Team Viewer had somehow gotten installed on one of the front desk PCs. The gm account for one of the properties had been compromised, probably before any of this had happened. I get in touch with the credit card processing support team to squash the attempt at grabbing that extra $30K before it ever reaches the bank.

The bank now knows the other transactions they did get are fraudulent, and we'll be getting the $18K credited back.

But man, I'm pissed at myself.
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There's a big difference in "falling for phishing" between "randomly clicking a link in a U h4ve w0n the LOTTERY CLICK HERE!!!1!1!1!!1 mail" and "being the subject of a targetted attack". Forged mails from colleagues/management, pre-compromised accounts, this was a direct attack. Any IT security professional will tell you these are much harder to detect, much more professional, and far more dangerous.

Wide-net operations are usually fairly easily stopped - typos, errors, visibly wrong URLs - as a deliberate ay of weeding out the harder catches and only leave the easy marks.
Dedicated attacks are much, much harder,, will usually use real life names, compromised mailboxes, copy official lay-outs, hide headers, use tricks to hide the "this mail did not come from your organization" warning crap, etc etc.

I mean, you got scammed and it's OK to feel bad about "falling for it", I owuld too, but realize you're not suddenly the grandma who installs every malware they can find because it sounded legit to get a car for free ;)
 
DarkAudit

DarkAudit

It got worse.

The attackers got into the (supposedly) standalone property management system that was supposed to only accessible at the front desk itself, or by the owner logging in remotely with an app that the front desk clerk would see in use. I saw no such activity when they tried another $40K in credit card transactions. My normal routine and set of reports showed nothing amiss, but boy howdy things were amiss.

It's all damage control now. I'm taking this personally.
 
PatrThom

PatrThom

DarkAudit said:
I'm taking this personally.
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I completely understand this feeling.

I‘ve never successfully been phished/smished/etc, I’ve only had one drive-by install (that I know of—THAT was a righteous wrath moment), but there was that day the used car dealership just basically gave away all my info after I’d spent a literal DECADE (or more!) ensuring every last scrap of potentially actionable PII was irrevocably destroyed the instant before it left my possession, and when I woke up the next morning to an empty bank acct, I was ON FIRE. I filed a police report, I told the bank that underwrote my loan with them, I reported them to the IRS, the works. And they tried to be like, “How do you know it happened here?” and I was, “I have deliberately not been using this card for a month because I wanted to see if anyone was hitting it for anything fraudulent, and your place was the first and only place I have used it after that dry spell DON’T EVEN TRY IT.”

—Patrick
 
bhamv3

bhamv3

The worst I've ever had was when I got scammed on Neopets, and even I took that personally then, so I can only imagine how DA and Pat's fury must be a thousandfold worse than mine was at the time.
 
PatrThom

PatrThom

bhamv3 said:
The worst I've ever had was when I got scammed on Neopets, and even I took that personally then, so I can only imagine how DA and Pat's fury must be a thousandfold worse than mine was at the time.
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It was actually only about six-hundred-and-fifty-fold, but yeah.

--Patrick
 
ThatNickGuy

ThatNickGuy

Had what was probably my last appointment with my current therapist. Largely because he said I'm not "putting the effort in." Specifically, he gave me an assignment to do at home: write about who I am. But I tried explaining to him that I don't understand the assignment. That it's too "big" a question for me to answer or where to even begin. That I don't even know where to begin or what to even say.

But no, no, apparently that just means I'm not putting the effort in.

On top of that, he wants me to discuss with my doctor about getting a referral to a different specialist to look into the possibility that I have aspergers or might be somewhere on the spectrum. Which I'm open to the idea of, but fucking hell, will it just be another diagnosis after all the others I've had over the years? Some doctors don't even think I have clinical depression. Or maybe it's bi-polar II. Or maybe it's seasonal depression. Or maybe it stems from ADHD. Or maybe it's this. Or maybe it's that. I DON'T KNOW WHAT THE FUCKING BELIEVE ANYMORE. I've tried so many fucking drugs throughout my life and none of them seem to help me in the long term.
 
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